Tag: avaya

Avaya reborn from bankruptcy

Avaya has completed its financial restructuring, emerged from the Chapter 11 process, and has $650 million left to sort itself out.

Avaya filed for Chapter 11 bankruptcy protection in February following months of speculation of a bankruptcy declaration after its 2022 cloud subscription accounting problems that led to substantial earnings and revenue misses.

In its bankruptcy court filing, Avaya listed total assets of between $1 billion and $10 billion and total liabilities of between $1 to $10 billion.

Avaya has been bankrupt before and seems to be immortal. It did all this in 2017.

Avaya brings clouds to Kettering Buccleuch Academy

Avaya is providing Kettering Buccleuch Academy (KBA), a multi-age, Northamptonshire school, with its all-in-one, cloud-based communications solution to create a more cohesive digital environment.

KBA chose Avaya Cloud Office and will provide communication within the school and indirectly using technologies such as audio, video, and messaging systems and employing these functions to enable better outcomes. This includes the links between departments, parents and carers, partners and suppliers, and with outside authorities.

Avaya has another go at bankrupcy

Unified communications giant Avaya is filing for bankruptcy for the second time in six years.

The struggling firm filed for Chapter 11 bankruptcy protection in federal court in Texas. This had long been expected due to the company’s 2022 cloud subscription accounting problems, which led to substantial earnings and revenue target misses.

Avaya said in a press release that its Chapter 11 actions “will not impact the company’s customers, channel and strategic partners, suppliers, vendors or employees.”

Avaya scores Learning People Contract

Avaya is providing career and tech education company, The Learning People with its Avaya Cloud Office UCaaS solution.

For those who came in late, Learning People provide curated career counselling and online training for more than 35,000 students, many of whom have landed careers in the tech industry with the help of the company.

Apparently, Learning People selected Avaya Cloud Office by RingCentral, an all-in-one cloud communication solution, to enhance its customer and employee engagement, and support future expansion.

The move was part of the outfit’s attempts to adopt work-from-home technology during the pandemic.

Avaya reports stellar results

Avaya reported some pretty good financial results for its fourth quarter.

The company said it made revenues of $760 million and fiscal 2021 revenues of $2.973 billion. Fiscal 2021 revenue included a $15 million adjustment for the cumulative effect of an understatement of revenue in prior periods.

OneCloud Annualised Recurring Revenue was $530 million, up 25 percent sequentially and 177 percent from a year ago. Cloud, Alliance Partner and Subscription was 44 percent of revenue, up from 33 percent a year ago; and 40 percent for fiscal 2021

For fiscal 2021, software and services were flat but recurring revenue was 66 percent for fiscal 2021, up from 63 percent a year ago

GAAP Operating income was $33 million and Non-GAAP Operating income was $145 million; for fiscal 2021 GAAP Operating income was $180 million and Non-GAAP Operating income was $602 million

GAAP Net income was $6 million and Non-GAAP Net income was $74 million; for fiscal 2021 GAAP Net loss was $13 million and Non-GAAP Net income was $304 million

Adjusted EBITDA was $179 million, 23.6 per cent of revenue, down 290 basis points year over year; for fiscal 2021 Adjusted EBITDA was $719 million, 24.2% of revenue
Ending cash and cash equivalents were $498 million.

Avaya President and CEO Jim Chirico said the year was marked by many firsts, and the outstanding results exceeded expectations on almost every front.

“Most impressive is the fact that we reversed over a decade of annual revenue declines, delivering year over year growth closing up approximately $100 million, while we also grew ARR 177 per cent to $530 million”, he said.

“This year marked a real and substantive milestone for the company and I couldn’t be prouder of the performance or more thankful for the commitment of our customers and partners and performance of our global team as we’ve navigated a purposeful and deliberate journey of transformation to be an enterprise cloud leader.”

Black Box and Avaya expand European partnership

Black Box and Avaya have expanded their partnership to Europe to offer Black Box client’s enterprise-wide unified communications and cloud-based collaboration solutions built on Avaya Cloud Office by RingCentral.

This makes Black Box an Avaya Cloud Office-certified partner in Europe and a strategic partner for Avaya OneCloud UCaaS (Unified Communications as a Service) and OneCloud CCaaS (Contact Center as a Service) solutions around the world.

Avaya UK&I senior channel director Ali Hastings said that it was thrilling to have Black Box as an agent for Avaya Cloud Office and as an Avaya partner in the UK and Europe.

“The extensive customer base that Black Box has across the market will help us accelerate the adoption of Avaya Cloud Office across Europe at a time when unified communications are becoming more important by the day.”

Avaya expands relationship with Westcon

Avaya has extended its relationship with Westcon after the distie had cracking results in the UK market.

The distributor was signed up as one of the first European master agents for Avaya’s unified communications-as-a-service (UCaaS) offering in partnership with RingCentral last June. Since then, the firm has been operating as a master agent, selling the UCaaS offering in the UK, Ireland, France and the Netherlands.

However, now the Avaya has named Westcon a master agent for Avaya’s OneCloud contact centre as a service (CCaaS) offering across Europe, after a successful UK pilot.

Avaya said that it was using the master agent approach in the UK last February at its Avaya Engage event, which it hoped would be an entry point for volume partners. The approach has since become more widespread in the UK channel, particularly around comms solutions, and Nickenig said there were positives to the approach.

Half of Brits prefer working from home

More than half of UK workers have felt happier over the past year as a result of working from home, according to a study commissioned by Avaya.

The Life and Work Beyond 2020 study, conducted by research firm Davies Hickman Partners, polled 10,000 consumers and workers in 11 countries to discover the impacts of COVID-19 on consumer wellbeing and values as the world embraces a new world of work.

The research found that workers in the UK are among the most appreciative of work-from-anywhere models, with 44 percent saying that the ability to conduct hybrid work – from a home or office – would contribute to their happiness. The survey also revealed that over half UK workers feel they have the right technology to work from wherever they want. However, the UK has some catching up to do as it trails in 6th place behind India, where 73 percent consider themselves to be equipped for remote working as well as the UAE with 64 percent and the US with 62 percent.

A key finding is that only 30 percent of UK employees said that they loved the idea of being able to work from anywhere in the future, meaning that a key requirement for business success in 2021 and beyond will be building a hybrid model of work that suits the needs of every employee.

Avaya boss praises channel

Avaya CEO and president Jim Chirico took time out of his results call to praise the outfit’s channel.

Chirico said that revenues from its Cloud, Alliance Partner and Subscription growth engines had more than doubled from the same period last year and now accounted for 34 percent of total revenue.

Those numbers, for the three months ended 31 December 2020, showed a  four percent climb in revenues to $743 million.

Avaya announces COVID-19 vaccine solutions

Avaya has announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration.

The company said the solutions are designed specifically for healthcare providers and government agencies and can be applied on top of any existing infrastructure to assist with the critical requirements of successful administration of the vaccine.

Avaya OneCloud CPaaS includes HIPAA-compliant innovation that has been on the front lines of COVID-19 response, used by healthcare providers and government agencies for Contact Tracing, responding to high volumes of medical inquiries, and rapid notification services, for example.

Avaya improves home office offerings

Avaya announced a redesign of its Avaya Vantage desktop device in a bid to spruce up its home office offerings.

The Avaya Vantage is an all-in-one meeting solution for the home office which includes a built-in high definition conferencing camera, wide band audio and four microphones and is designed to do away with a laptop.

Avaya also announced that it has integrated the Avaya Vantage with its Avaya Spaces collaboration app. Avaya Spaces is the cloud-based team collaboration and meeting tool that is changing how work gets done, enabling the digital workplace by bringing together distributed groups of people instantly with immersive work spaces where they can message, meet, share content, manage tasks and collaborate in the cloud.

The Avaya Vantage and Avaya Spaces are part of Avaya’s Composable Home Office Solutions strategy – which is driven by the Avaya OneCloud framework and uses the capabilities Avaya OneCloud UCaaS, CCaaS and CPaaS. 

Avaya integrates Nvidia’s cloud AI

Avaya is integrating what it describes as powerful cloud AI solutions from Nvidia to increase the impact and value of visual, audible and collaborative experiences through the Avaya Spaces app.

Avaya Spaces is an all-in-one video collaboration app for the digital workplace and is used by businesses, schools, governments and organisations in nearly 100 countries to bring together distributed groups of people.

Avaya Cloud Office expands

Avaya and RingCentral have expanded their Avaya Cloud Office by RingCentral product.

Avaya Ireland Country General Manager Aidan Furlong said the commercial availability of Avaya Cloud Office means that the outfit was forging ahead to bring all the benefits of cloud-based unified communications to enterprise, mid-market and SME businesses.

Telarus teams up with Avaya on its UK cloud

Cloudy distie Telarus has teamed up with Avaya and will begin offering the new Avaya Cloud Office UCaaS solution to its extensive partner network in the UK.

This will broaden the reach of the new app and help agents drive COVID-19 business recovery by giving them access to an efficient, all-in-one UC-as-a-Service (UCaaS) offering that solves the challenges of distributed working. The news comes as Gartner predicts 90 percent of all new UC purchases will be cloud-based UCaaS by 2021, up from 50 percent in 2018.

Avaya makes $721 million, doubles value

Avaya’s shares jumped 15 percent after sales beat expectations. This means shares in the outfit have almost doubled in 2020.

The outfit’s third quarter revenue of $721 million was much better than the predicted $687 million.  GAAP Operating income was $53 million and Non-GAAP Operating income was $164 million and Net income was $9 million.

Chief Executive Officer Jim Chirico said: “The company grew sequentially and year over year, which marks a major milestone for Avaya. Software and services as a percent of revenue was 89 per cent – beating the record set this past March.”