Avaya is providing Kettering Buccleuch Academy (KBA), a multi-age, Northamptonshire school, with its all-in-one, cloud-based communications solution to create a more cohesive digital environment.
KBA chose Avaya Cloud Office and will provide communication within the school and indirectly using technologies such as audio, video, and messaging systems and employing these functions to enable better outcomes. This includes the links between departments, parents and carers, partners and suppliers, and with outside authorities.
The academy holds its communications technology to a high standard and has had a long-standing relationship with Avaya and its local delivery partner, UCAdvisor. KBA’s technology partners delivered a plan to execute on the school’s digital transformation objectives and migrate them to a cloud-based communications platform. Avaya Cloud Office provided KBA a solution that met their needs for functionality, reliability, and an improved admin experience in a cost-effective and easy to migrate implementation.
KBA ICT Systems Manager Adam Burn said the Avaya relationship was delivered through UCAdvisor locally. UCAdvsior covered the cost of deployment with their grant funding, as well as provide handsets for KBA without cost that delivered enhanced functionality with a familiar interface.
Burn said: “Avaya Cloud Office allows us to use smartphone apps when remote, but we also have a suite of devices on site that staff are familiar with and that withstand the daily rigors of school activity.”
Avaya VP of Product and Offer Management Tim Sherwood said: “Instead, chat/Instant Messaging (IM), often begins an interaction that may escalate into an audio, video, or content sharing session. The reality is employees and customers expect more – they want a seamless and intuitive communications experience that fits into how they work instead of changing the way they work–helping them stay in touch on their device of choice as they move throughout their day. Avaya Cloud Office can fundamentally enhance the way your business communicates with customers, partners and across your organization by simplifying the way you call, chat, meet and collaborate.”
“Avaya Cloud Office has reduced management overhead, allowing us to focus more on our core activities, while improving the service we can deliver for parents and students,” said Burn. “UCAdvisor clearly understood our initial requirements and helped us save a significant amount on upfront expenditures.”
