Tag: TelcoSwitch

TelcoSwitch CEO Russell Lux said that customer service has changed fundamentally and the “omnichannel” must evolve with it.

Lux said that customer interactions have become hyperconnected and this means that “omnichannel” capabilities need to be slicker.

For example while online shopping has led to a sustained change in the way customers interact with businesses, they expect expect queries to be answered faster. Read more…

TelcoSwitch has surpassed 100,000 users for the first time after a year of significant organic growth, supplemented by acquisitions and funding.

All of this has contributed to a doubling of turnover, with TelcoSwitch also listed as the 25th fastest growing UK tech company in the Sunday Times Tech Track 100.

TelcoSwitch has enhanced its product portfolio over the last 12 months, most recently with the launch of CallSwitch for Teams. It has strengthened its relationships with current channel partners while working hard to build links with new ones, which led to a doubling of its partner base in 2020. Read more…

To negotiate the current climate of uncertainty, now is the time to invest in partners, rather than cut back on them according to unified communications and collaboration specialist TelcoSwitch

Head of Sales at TelcoSwitch Sam Giggle (pictured) said that channel partners were vital and vendors needed to look after them.

He said that the next few months are almost certain to be challenging, even for technology businesses that have performed well during the pandemic. To continue to succeed in the face of limited resources and a cash-strapped customer base, organisations will have to emphasise the quality of service and technical capabilities more than ever before.  Read more…