Tag: Sabio

Sabio buys voicebot specialist Fonetic

Posted on March 16, 2021 by - News

Comms specialist Sabio has written a cheque for the Spanish voicebot specialist Fonetic.

Fonetic is a voicebot and chatbot specialist provider and has clients including Santander, Axa, Endesa and Vodafone.

The acquisition, it is said,  will strengthen Sabio’s AI and automation offering and lets the company to support customers with what it says are customer experience solutions. Whatever they are.

Sabio’s CEO, Jonathan Gale, said that he expects every customer interaction will soon be confronted by AI “in some shape or form” and will change customers’ experiences.

Sabio buys Bright UK

Posted on March 20, 2018 by - News

Finding-Nemo-Shark-Wallpaper-HDSabio has written a cheque for the analytics firm Bright UK.

Bright is a customer services data and analytics consultancy mostly for contact centres.

Sabio chief commerical officer  Russell Sheldon said that Bright said that customer service data analysis was the core of what they do and the outfit had a expertise in understanding what drives the voice of the customer and customer service, and they do that through consulting capability and software-as-a-service data solutions.

Bright will run as a business unit of Sabio, with managing director Mats Rennstam staying on to head up the operation.

Bright has 45 customers – including BNP Paribas, Lloyds and South West Water – and 15 members of staff. The Bright branding will remain in place.

For the 12 months ending 30 September 2016 Sabio’s turnover was £43.4 million.

 

Sabio is close to a complete double acquisition

Posted on January 19, 2018 by - News

paacquisition3definition-580x358Contact centre VAR Sabio is completing due dilligence on two firms it is thinking of buying.

It seems Sabio cannot get enough of other companies. The VAR acquired DatapointEurope and Rapport last year and has plans to expand out of the UK and into mainland Europe.

Word on the street is that  the two  firms in Sabio’s sights are both headquartered in the UK with international presences. This fits into Sabio’s announced international ambitions.

Acquiring Datapoint bought about some slight changes in Sabio’s plans – specifically hwere it wants its  revenue to come from. The VAR saw 80 percent of its revenues come from the UK, but the figure is now more even, with 55 percent coming from home and the rest from abroad.

Sabio wants to bring in £100 million annual revenue, and the company believes it will do that within the next two or three years, partly as a result of its increased focus in mainland Europe and Asia.

Sabio has seen strong revenue growth over recent years, jumping from £29 million to around £60 million and expects to hit £100 million over the next few years, before implementing plans to hit £200 million soon after – possibly through an invasion of America.

Sabio acquires DatapointEurope to expand footprint

Posted on July 18, 2017 by - News

giantfootprintSabio has written a cheque for DatapointEurope as part of a cunning plan to give it a bigger European footprint.

Sabio sees itself as a significant European customer experience managed service player. The exact terms of the deal were undisclosed but described as a “multi-million pound acquisition” for a business that when combined with Sabio creates a £60 million revenue business.

Sabio wants to double the size of its business through both organic growth and acquisition and got a boost with an investment from Lyceum Capital last year. Last year it added SaaS specialist Rapport and has been developing its own skills in house.

DatapointEurope  gives Sabio a continential presence and takes the enterprise customers up to 250, across three continents.

Sabio’s CEO Andy Roberts said: “Geographical expansion is critical to Sabio’s growth plans, so the acquisition of DatapointEurope – with its broad reach across Europe and the Americas – is an important next step for the company.”