Comms specialist Sabio has written a cheque for the Spanish voicebot specialist Fonetic.
Fonetic is a voicebot and chatbot specialist provider and has clients including Santander, Axa, Endesa and Vodafone.
The acquisition, it is said, will strengthen Sabio’s AI and automation offering and lets the company to support customers with what it says are customer experience solutions. Whatever they are.
Sabio’s CEO, Jonathan Gale, said that he expects every customer interaction will soon be confronted by AI “in some shape or form” and will change customers’ experiences.
