Comms specialist Sabio has written a cheque for the Spanish voicebot specialist Fonetic.
Fonetic is a voicebot and chatbot specialist provider and has clients including Santander, Axa, Endesa and Vodafone.
The acquisition, it is said, will strengthen Sabio’s AI and automation offering and lets the company to support customers with what it says are customer experience solutions. Whatever they are.
Sabio’s CEO, Jonathan Gale, said that he expects every customer interaction will soon be confronted by AI “in some shape or form” and will change customers’ experiences.
“With its proven voice bot, chatbot, customer behaviour analytics and visualisation capabilities, Fonetic directly addresses this challenge. The company not only brings an incredibly talented team but valuable expertise in CX digital transactions that will be an important addition to Sabio’s own IP portfolio”, Gale claimed.
Fonetic’s CEO and founder, Juan Manuel Soto, added: “At Fonetic we can demonstrate how our voicebots and chatbots perform at scale. This helps our clients to digitally transform their customer engagement by increasing CX efficiencies while also securing significant increases in customer satisfaction.”
