Tag: Vonage

Vonage releases its Salesforce Shield

Posted on December 8, 2022 by - News

Cloudy Vonage has released its Salesforce Shield for Vonage Contact Centre (VCC) and Vonage for Service Cloud Voice (SCV) which provides additional compliance with corporate and industry requirements and added security features. Lots of Vonages in that sentence.

Both plug into an organisation’s Salesforce interface and support Salesforce Shield encryption. This lets users benefit from the security Salesforce Shield provides alongside Vonage’s cloud contact centre solution, it’s claimed.

Vonage CIO Sanjay Macwan said that this means a healthcare company can manage personally identifiable information (PII) and protected health information (PHI) for its patients without compromising the ability of customer service agents to search or run workflows and other essential functions using that data in order to ensure patients continue to receive the best medical care.

Organisations shout for cloud

Posted on October 5, 2020 by - News

Beancounters at Synergy Research said that organisations are demanding more cloud collaboration solutions.

While total on-premise spending saw a decline, there was growth in video conferencing. The largest segments for spend were IP Telephony, video conferencing, on-prem email and content management.

Teams software-as-a-service (SaaS), conferencing SaaS and communications platform-as-a-service (CPaaS) all saw the most growth out of the hosting and cloud segments. As a result of this, Slack, Zoom Twilio and Vonage all now rank in the top ten of collaboration vendors.

Vonage scores Mindful Chef contract

Posted on June 25, 2020 by - News

Vonage has announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers.

With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish and produce sustainably sourced from small British farms. Mindful Chef lets customers cook nutritious meals in under 30 minutes with a weekly recipe booklet, it is claimed.  The increase in customers since the end of March 2020 in the recipe box market saw unprecedented demand amid the COVID-19 pandemic.

Following a market evaluation, the UK-based company selected the Vonage Contact Center to help manage its increase in enquiries and enhance engagement with customers, driving a better overall experience.