Cloudy Vonage has released its Salesforce Shield for Vonage Contact Centre (VCC) and Vonage for Service Cloud Voice (SCV) which provides additional compliance with corporate and industry requirements and added security features. Lots of Vonages in that sentence.
Both plug into an organisation’s Salesforce interface and support Salesforce Shield encryption. This lets users benefit from the security Salesforce Shield provides alongside Vonage’s cloud contact centre solution, it’s claimed.
Vonage CIO Sanjay Macwan said that this means a healthcare company can manage personally identifiable information (PII) and protected health information (PHI) for its patients without compromising the ability of customer service agents to search or run workflows and other essential functions using that data in order to ensure patients continue to receive the best medical care.
Salesforce Shield uses full AES 256-bit encryption to protect the most sensitive data across all Salesforce apps. This is supplemented by the ability to bring existing encryption keys and manage key lifecycles, protect sensitive data from all Salesforce users including admins, and meet regulatory compliance mandates.
