Online retail growth slows

visa-epayAlthough online retail sales are still growing, new research from Mintel has revealed that growth is slowing quite rapidly. The online retail sector expanded by about 50 percent in 2008, but last year growth slowed down to just 15 percent. However, this is still much better than the rest of the retail sector and it means the UK online retail sector will double by 2018, with double-digit growth rates.

On the other hand, the slowdown means new players will have a much harder time gaining market share. Established operations only need to maintain their lead, which was gained with little or no competition. The next big frontier is mobile retail.

Mintel retail analyst John Mercer believes online only retailers have possibly picked all the “low hanging fruit,” so new outfits will have to get more creative. However, he notes that the market is still very dynamic.

“In a low growth market [for retailers generally], double digit growth [in online sales] is nothing to be sniffed at,” he said.

Although online-only outlets seem to have grabbed an early lead, they are about to face a lot more challenges. They currently account for less than half of all online sales, but Mintel believes they won’t see much more growth, as high street retailers enter the online space, reports the Financial Times.

New services like click and collect, coupled with new POS and payment technologies might help the high street gain a competitive edge over online-only retailers. After all, many people still like to touch and feel products before they pull the trigger and this is something the convenient online channel simply can’t deliver.

Sales of slim HDDs are soaring

seagate-hddEarlier this year Seagate and Western Digital introduced a range of 5-millimetre and 7-millimetre HDDs/SSHDs and it appears they will have no shortage of customers. According to IHS, sales of 5- and 7-millimetre drives will soar to 133 million units by 2017, up from just five million last year.

Ultra thin hard drives and hybrid drives are used in Ultrabooks and other thin devices, which are expected to slowly squeeze more traditional form factors out of the consumer market in coming years.

IHS reckons shipments of 9.5mm drives will drop to 79 million units by 2017, down from 245 million in 2012, reports Electronicsfeed.

However, it won’t all be smooth sailing for hard drive makers. Shipments of SSDs are still growing at a fast pace. SSD shipments are projected to climb some 90 percent this year, hitting 64.6 million units, whereas hard drives shipments are slowing down. They are expected to drop five percent to 545.8 million units. Ultra thin hard drives and hybrids will help in the short term, but SSDs will continue to find new markets as prices of NAND drop.

The big hope for hard drive makers is that they will manage to score more design wins with their new thin drives, as they are still a lot cheaper than SSDs. This is where they can expect some help from Microsoft, as Windows 8.x is a lot more bloated than iOS or Android, so there is a chance that cheap Windows hybrids and tablets will have to use mechanical drives, or hybrid drives.

“Both the thinner HDDs along with hybrid HDDs could even start finding acceptance in ultrathin PCs and tablet PCs—two products that now mostly use solid-state drives as their storage element. Hard disks have lost market share to SSDs, which offer better performance and can be more easily used to achieve a thinner and lighter form factor crucial to tablets and ultrathin PCs,” said Fang Zhang, storage systems analyst at IHS.

In the long run, however, hard drives have no place in tablets or hybrids, or 2-in-1s as Intel likes to call them these days. In any case they are a cheap and proven interim alternative, as they will enable vendors to come up with cheaper ultrathin devices before SSD prices come down to acceptable levels.

Notebooks threatened by panel oversupply

windowscomputexTouch screens could be facing an oversupply as it emerges shipments for notebooks will be lower than expected in Q3 – despite the predicted quarterly growth.

Digitimes reports that top tier vendors like Innolux and BOE, as well as other vendors in China and Taiwan, are expected to expand their production through Q3 and into early 2014, threatening oversupply in the market.

According to Digitimes’ industry sources, 4.3 million square metres of panel surface ar expected to be manufactured in 2014. The penetration rate for the screens in notebooks should rise throughout the year.

But for 2013, it’s possible the oversupply will be three times higher than the 2.3 million square metres actually needed, which could have a domino effect on pricing. The penetration rate is going to sit at a dismal 10 percent for 2013.

The report does not bode well for the Windows 8 touch screen – with little market interest already, one thing Microsoft needs like a hole in the head is pricing problems in the supply chain for Win 8 manufacturers.

KPMG: Retail is recovering

highstreetThe KPMG/Ipsos run Retail Think Tank believes the UK’s retail sector is on the road to improvement and has overall steadied in the second quarter.

Demand increased particularly in the end of June, positively impacting sales of goods. Three key segments, demand, margin and cost, which drive growth, were neutral, with demand slightly increased compared to the first quarter, margins still under some pressure, but with cost factors “largely negligible”.

The RTT’s Retail Health Index was marked at 78 points, one up from the previous quarter and the first successive growth since a continued decline in early 2011.

The group pointed to the arrival of the new governor of the Bank of England, Mark Carney, who said interest rates will stay low and should not mess with economic recovery.

David McCurquodale, head of retail at KMPG UK, said the picture is much brighter than last year.
“Compared to the carnage that occurred in 2012, this year we are seeing a far more settled picture which is a welcome sign for the retail industry,” McCurquodale said. “Certainly, there is less gloom, and expectations that retailers will enter into administration are lower, but for those sitting on large debts, there is still inevitably a risk of insolvency.”

Eventbrite contracts FireText

textingEvents and ticketing firm Eventbrite has brought FireText, an SMS company, on board to send messages to event managers pre and post event.

FireText, the company boasts, is the only UK SMS platform to be working with Eventbrite. It offers cloud based SMS services so users can log into any device to send and manage messages.

Eventbrite hopes FireText will boost user interaction and help hosts manage their events easier. “It means organisers can easily reach people at key moments with the information they need,” partnership manager at Eventbrite, Mitch Colleran, said.

SMS can be a useful way to update guests on special announcements or information as well as confirming other details.

“More and more businesses are realising the importance of effective communication and events are a great example for us,” Firetext’s Dan Parker said.

Samsung pushing into Blackberry’s security territory

shoe phoneSamsung is managing to take over Blackberry’s mobile customers by promising them a layer of security to the standard Android.

Blackberry was always able to target business customers and government contracts because of its encrypted network system.

However it is starting to look like that is coming unstuck. Samsung is close to signing deals for its devices with the FBI and the US Navy, which have been traditional Blackberry customers.

Blackberry’s offerings have been looking somewhat out of date in comparison to the Android phones out there, however Blackberry has been able to claim that it was much more secure than anything else on the market.

That is where Samsung’s  KNOX slots into the market.  Samsung is touting it as a “comprehensive enterprise mobile solution” . KNOX addresses the mobile security needs of enterprise IT without invading the privacy of its employees.

In addition Samsung has hired executives away from BlackBerry, creating an enterprise-focused division within the company, and collaborating with third-party software firms.

Getting high profile contracts is an import step.  In the US Samsung also appears to be doing well, winning corporate customers from companies like American Airlines.

 

Retailers think online sales tax is rubbish

poundsCalls for the introduction of a new online sales tax have been growing louder and unsurprisingly online retailers are having none of it. They believe any additional tax burden imposed on their businesses would be detrimental for people, for jobs and investment.

In an open letter, signed by the CEOs of Ocado, Shop Direct, N Brown, Boden, Appliances Online and notonthehighstreet.com, the plans for the introduction of a new tax were branded as “nonsense”, as online retailers are overburdened as it is.

“Online retailers already pay tax on many fronts. Customers pay VAT while other taxes include fuel duties, employment taxes, corporation tax, as well as business rates on their warehouses and offices. Just because the online business model does not require as much property does not mean that other areas should be taxed more heavily,” the execs said. “A popular view has been that bricks and mortar retailers have a high tax burden whilst a few very large international online businesses pay a small amount of tax here, therefore the tax system for all online players – big and small, UK and international – should change. But this is a red herring, an issue of domicile not online retail.”

The retailers believe that a new online sales tax would kill entrepreneurial spirit, making it harder for small retailers to get started. It would also have a detrimental effect on supporting industries and exports abroad. They noted that SMEs would be hit by the unintended consequences of the law, along with people that buy stuff.

“The idea is vague and ill thought-out. Does it include just those retailers which operate online-only, or those with stores too? Should online travel agents be wary? Could it also capture online financial services providers? There is no logic to penalising companies that provide consumers the convenience, efficiency and value online shopping offers,” say the e-tail execs. “Online is a rare and precious success story for the UK and one that we should take pride in. We support our high street counterparts in their call for lower business rates, but hitting online businesses by replacing lost revenue with this type of tax will hamper growth, slow the economy, impact jobs and reduce investment whilst not achieving a significant uplift for the Treasury.”

Seat Leon estate details leaked


seat-leon-st-rearSeat’s
Leon got a lot of positive reviews when it launched last year, thanks to Seat’s new design philosophy and Volkswagen’s featherweight MQB platform. The 5-door Leon Mk3 ended up 90kg lighter than its predecessor, yet it was the biggest MQB hatch when it launched, courtesy of a wheelbase extended by 2.3 inches over the Golf and Audi A3.

The decision to go for a longer wheelbase, the same one used on the A3 Sportback, was surprising, but it soon started to make sense when Seat announced that it would roll out the Leon SC, a 3-door coupe version with the standard MQB wheelbase. Furthermore Seat announced that it would introduce an estate version of the Leon and now a Czech car site has leaked a series of gorgeous press photos.

So far Seat kept the Leon line-up simple, as a simple 5-door hatch, but now it is offering three flavours and both the SC and ST look quite appealing indeed.

seat-leon-st-front

The estate is said to feature a 587-litre boot, which is a bit less than the Golf Variant and Octavia Combi, at 605 and 610 respectively. However, the Leon looks a lot more dynamic than its German and Czech siblings. The rear end looks like the lovechild of an Audi A3 Sportback and an Ibiza ST, which means it looks a lot better than most compact estates. In other words, it does not look like a hearse, but rather a nice hatch with a sporty backpack.

There is still no word on pricing or availability, but the ST should make its official debut at the Frankfurt Motor Show in September. The 5-door and the SC are competitively priced, hence the ST should be no exception. It should end up quite a bit cheaper than the Golf or A3, probably on par with the Octavia Combi, but with a lot more flare.

 

Chinese smartphones to shake things up

android-china-communistSales of high-end smartphones are still very strong, but the market seems to be slowly shifting to cheaper gear.

As smartphone penetration rates in developed markets are already relatively high, much of the new growth is coming from emerging markets which don’t have the capacity to gobble up millions of pricey iPhones and flagship Galaxies.

According to IDC, the average price of smartphones has dropped from $450 to $375 since early 2012. As growth is now being generated in China and India, cheaper smartphones are starting to take off. Lenovo stands to gain from the trend, as it already has a very powerful grip on the Chinese market. Chinese players like Huawei and ZTE should also do well. The big losers might be Apple and Samsung, but nobody expects them to sulk and sob in the corner while their lead evaporates.

Apple is apparently working on a cheaper, plastic iPhone, designed specifically to target emerging markets. Samsung and HTC already have mini versions of their flagship phones and although the Galaxy S3 Mini was a disappointment, HTC seems to have cracked it with the HTC One Mini. Motorola’s new X-phone, or Moto X, is set to launch in a week or so and it won’t be a high-end device as many had expected.

However, Chinese smartphone makers still might get the best of big brands. We are seeing similar trends in the low-end tablet market. Chinese manufacturers can respond to changes much faster, they are more dynamic and their costs are much lower. Samsung and Apple might spend hundreds of millions on marketing, but no-name smartphone makers can’t rely on an overpaid hype machine – their only choice is to come up with low-BOM (bill of materials), yet competitive low-margin products, which means China is actually teaching the West a lesson in capitalism.

ABI analyst Michael Morgan told Bloomberg that the days of fast growth in the high-end smartphone market are over.

“It’s the Chinese companies who know how to survive on tiny margins that are ready for the fight that’s about to ensue,” he said.

In other words we may be in for a repeat of the PC price slump of the mid nineties. Chinese manufacturers can churn out cheap smartphones and tablets, much like PCs, but this time around the shift might even be faster. Even if Chinese companies can’t access the latest and greatest in mobile tech, that doesn’t really matter in the mid-range and low-end. Last year’s tech is good enough and it’s cheap, which is exactly what they need.

Furthermore, most chipmakers should have no qualms about selling their latest processors to anyone willing to pay – since most of them don’t have their own smartphone business, although Samsung is an exception. The same goes for most other components and some chipmakers have a vested interest in peddling their own designs. Nvidia seems to be leading the way, as it is already working on reference smartphone and tablet designs. Its next SoC (Tegra 4i) is a mid-range chip with LTE and the first products based on the new chip, and possibly Nvidia’s reference design, should appear in early 2014.

This is also pretty bad news for Nokia, which had hoped to replace its Symbian and S40-based offerings with cheap Windows phones. However, Nokia feature phone users in emerging markets seem to be choosing cheap Chinese Androids instead.

However, most high-end smartphone sales in Europe are still coming from carriers, thanks to comprehensive (and usually quite pricey) two-year plans. If European and US carriers embrace more mid-range Chinese phones, things could change in a heartbeat.

Tablet retail searches are soaring

Keep taking the tabletsYe ancient Tablet has already taken a toll on PC sales and now they appear to be changing the online retail landscape as well.

According to the British Retail Consortium and Google, retail search volumes grew by 15 percent in the second quarter, but tablet search volumes were up a staggering 132 percent. Smartphone growth was 66 percent.

So what are mobile users searching for? It appears many of them enjoy DIY and gardening, as mobile searches for the two categories were up 170 percent and 81 percent year-on-year. Obviously, much of the growth is seasonal. Clothing is also popular and unsurprisingly it appears that most mobile searches are coming from consumers making their purchases while soaking in the sun, or tinkering around the shed.

Helen Dickinson, Director General, British Retail Consortium, said the results also show the changes the internet is bringing to the international retail market.

“The considerable increase this month in the number of UK consumers searching overseas retailers show that barriers are increasingly being broken down. UK retailers are already responding well to these changes and will be keen to continue seeing equivalent increases in overseas customers searching them out,” she said.

Peter Fitzgerald, Retail Director, Google, said the new data merely backs up seasonal trends seen in previous editions of BRC’s Retail Sales Monitor.

“Pureplay retailers in particular regained their growth, responding to the pressure of multichannel retailers in the online space. International interest remains a strong lever for our homegrown retailers,” he said. “UK interest in overseas brands however, has really peaked this quarter driven in particular by interest in US brands.”

Total search volumes from UK consumers searching overseas retailers increased by 51 percent in Q2 compared with the previous year.

Vodafone revenues down

vodafoneVodafone’s revenues for the three months ending 30 June plummeted 3.5 percent.

Much of the blame was directed at economic difficulties in Europe. The German market, Vodafone’s largest, dropped 5.1 percent. In the UK revenues fell 4.5 percent. Overall service revenues for Europe declined 14.4 percent – with a serious 10.6 percent and 17.6 percent drop in Spain and Italy respectively.

Chief executive acknowledged blamed weak economies in Southern Europe for restricting revenue growth as well as “regulation” and competitive pressure.

Vodafone last month bought Kabel Deutschland for €7.7 billion – hoping to bolster its position in that market and offer other services like broadband and TV.

Telco analysts at IHS pointed out the Q2 results were at least slightly better than the 4.2 percent decline it suffered in Q4 2012. But it stamped on hopes for growth that emerged the same time last year, where it grew one percent year on year.

Vodafone performed comparably well in India and there is steady sales and subscription growth across the African continent, with Egypt in particular surviving the storm despite ongoing intense political turmoil.

PrePay pops up EE NFC payments

oldmastercardTelco Everything Everywhere (EE) has announced its Cash on Tap service, or NFC payments through a mobile app, and it is largely built by European company PrePay Solutions.

PrePay will be offering e-Money issuing, BIN sponsorship, and transaction processing for Cash on Tap, supported through a proprietary app service that lets the app and NFC phone act as a digital wallet.

Payment options include NFC payments through MasterCard PayPass, online payments with a virtual MasterCard, storing credit and debit card details, loading funds from bank transfer, debit and credit cards, as well as customer balance enquiry and transaction history.

Users will be able to use their mobiles for contactless payments as well.

EE customers will be able to get the app through Google Play, though it only works on a select number of 4G handsets.

PrePay MD Ray Brash said there’s been a lot of anticipation for proper digital mobile payments, and this development makes it a reality for the first time in the UK.

EMEA PC sales slump by 22 percent

pc-sales-slumpPC shipments in Europe are down again. New figures fresh out of the International Data Corporation (IDC) show that second-quarter PC shipments in the EMEA region were down 22.2 percent compared to the same quarter last year. 

EMEA PC shipments last quarter reached 19.6 million units and portable PCs got the worst of it, with a 26-percent drop and shipments of 12.4 million units. Desktops fared a bit better, with shipments of 7.2 million units, down 14.6 percent. 

In Western Europe shipments declined by 21.2% year-on-year. Britain did rather well, all things considered, as it was down just 14%. Germany slowed down 18.7%, while France remained the softest with a 20.9% drop. 

However, let’s not forget about Southern Europe – PC shipments in Spain dropped 43.7 percent and with no end to Spain’s economic woes in sight, the trend is likely to continue. Central Europe was down 27 percent, while the Middle East and Africa slumped 18 percent. Although Middle Eastern economies and Turkey are doing rather well, political instability and economic uncertainty are taking their toll. 

“The evolution of form factors and the change in perception of mobile computing to ‘always on and always connected’ devices, development of social networks and Internet infrastructure, are all changing consumer behaviour impacting the way PCs are utilized,” said Maciej Gornicki, senior research analyst, IDC EMEA Personal Computing. “While Windows-based hybrid devices, convertible or ultraslim notebooks with touch capabilities generate a clear interest, sales remain weak.”

Gornicki noted that one of the main inhibitors to growth in new form factors remains price, but IDC expects prices to tumble in time for the holiday season and sales of ultraslim notebooks should pick up in the fourth quarter and beyond. 

It is also worth noting that notebook sales figures include mini notebooks, or netbooks, which are dying out. Meanwhile desktop sales don’t appear to be slowing down at the same rate as portable PC sales, as they can’t be cannibalized by tablets. Besides, desktops are a staple for small businesses and corporate users who can’t always hold off purchases like consumers.

Although the decline was significant, some vendors still managed to stay in the black. Lenovo’s shipments grew 19 percent year-on-year, making it the only big brand to see any growth. Lenovo ranked second, with 2.62 million PCs shipped. HP is still the EMEA market leader with shipments of 3.72 million units, but unlike Lenovo its shipments were down 23.2 percent compared to a year ago. As a result there was no big change in HP’s market share, which currently stands at 19 percent, down from 19.2 percent. However, Lenovo’s share increased from 8.7 percent in Q2 2012 to 13.4 percent last quarter. 

Acer ranked third with 2.26 million units, but it also suffered a massive 42.2 percent drop in shipments and saw its market share tumble from 15.5 percent to 11.5 percent. Dell’s shipments dropped 9 percent, but it actually managed to grow its market share to 10.7 percent, up from 9.1 last year. Asus also suffered a slump, with 1.69 million shipped boxes, down 38.5 percent.

Microsoft hit by $900 million Surface RT write-down

surface-rtMicrosoft announced its fiscal Q4 results last night and unsurprisingly the results missed expectations by a wide margin. The PC market remains slow, hence Redmond’s numbers can’t be good. The company reported revenue of $19.9 billion and earnings of $4.97 billion.

However, Microsoft’s attempt to tap the tablet market seems to have failed quite spectacularly. Redmond announced an embarrassing $900 million inventory write-down for Surface RT tablets. So, instead of helping the company out, the Surface burned a massive hole in its pocket.

Last week Microsoft slashed the Surface RT price by $150 in an apparent effort to clear inventory. The company is already working on the next generation of Surface RT products and it apparently includes two different form factors. The problem is that nobody else appears to be working on RT devices – in fact vendors seem to be running away from it like a particularly nasty flu bug.

The only companies who still seem to be supporting Windows RT are Qualcomm and Nvidia, which comes as no surprise since they are supposed to build the chips for next generation Surface devices. In a recent interview with Computerworld, Nvidia vice president of computing products Rene Haas said the chipmaker is still committed to Surface RT and Windows RT. He said he is excited by the “new price point” which might inspire new sales.

However, analysts are having none of it.

J. Gold Associates analyst Jack Gold said that Nvidia is simply marketing its product. “They don’t want to spook the market and say RT sucks and won’t sell,” he said. Analyst and ex-AMD and Compaq employee Pat Moorhead thinks Microsoft won’t ditch the platform anytime soon – even if it means that it will be the only OEM using it.

However, even Microsoft can’t afford such write-downs every couple of quarters and something has to change soon, or it will have another Zune on its hands.

4K to steady global TV market

tv58The worldwide TV market is showing signs that it will return to growth this year after a 2012 shipment shortfall.

FutureSource consulting forecasts that the TV market will grow six percent this year, and continue to grow at a compound annual growth rate of four percent through to 2017 – when it is expected annual shipments will be above 270 million units, with emerging markets accounting for 67 percent of those.

Ultra high definition 4K TV sets are beginning to emerge, and it’s predicted that worldwide shipments for these will grow from 62,000 in 2012 to 780,000 in 2013. They should reach 22 million units in 2017, according to FutureSource, bolstered by an increase in native 4K content and broader consumer appeal around 2015.

Cheaper sets from big Chinese domestic brands are pushing China to the front of the 4K rollout. But most major brands worldwide are expected to begin launching their own 4K TVs this year. North America is tipped to be a big market because of strong demand for enormous screens.

While 3D was an attempt to tackle the glut in flat panels, it didn’t really manage it by itself. 4K sets, according to FutureSource, indicate a natural progression instead, but it will have its own set of challenges.

Producing 4K panels at high yield rates could prove difficult, as well as challenges in delivering content that requires serious bandwidth. Compression improvements from the HEVC codec should help with broadcast.