ConnectWise has integrated OpenAI’s ChatGPT with its remote monitoring and management (RMM) tools, ConnectWise Automate and ConnectWise RMM.
It claims to be the first software vendor to release an integration with OpenAI to enable its partners to solve complex problems for their end customers.
The AI technology will enable MSPs to automate customer ticketing and issue-tracking processes, leading to faster response times and improved customer service and engagement, ConnectWise says.
ConnectWise chief technology officer, Raghu Bongula said: “The explosive growth of artificial intelligence tools like OpenAI’s ChatGPT present huge potential in the technology sector, particularly in use cases for MSPs.”
The AI-driven analytics and insights will provide MSPs with a better understanding of their customer’s needs and preferences, allowing them to tailor their service offerings to meet their client demands, compete more effectively in the market, and expand their customer base,” Bongula said
