AWS has announced Salesforce will be offering AWS telephony and call transcription services with Amazon Connect as part of its Service Cloud call centre solution.
Patrick Beyries, VP of product management for Service Cloud said: “We have a strategic partnership with Amazon Web Services, which will allow customers to purchase Amazon Connect from us, and then it will be pre-integrated and out of the box to provide a full transcription of the call, and of course that’s alongside an actual call recording of the call.”