Author: Nick Farrell

Zyxel gives partners bundled offering for SMEs

Zyxel has launched a bundled offering designed to help partners get their managed services business moving with smaller business customers.

The Zyxel Nebula Starter Kit is designed to appeal to SMBs that want a simple WiFi network set-up. It includes two NWA90AX wireless access points and a single, 8-port GS1915-8EP PoE switch for a price that is 15 per cent lower than the combined cost of buying all three separately.

BlueVoyant hires Jon Leather

Cyber security outfit BlueVoyant has tapped industry specialist Jon Leather as its Head of European Supply Chain Defence Advisory.

Leather joins BlueVoyant from Standard Chartered Bank, where he served as the Head of Third-Party Information Security Risk Oversight. Previously, he spent more than a decade at Lloyds Banking Group, focusing on cyber risk and leading information and cyber security supplier assurance programmes.

Leather is highly experienced around the components and mechanisms that make up an organisation’s third-party cyber risk relationships.

Leather chaired the National Cyber Security Centre (NCSC) Cyber Supply Chain Risk Working Group for Financial Services, an initiative he will continue to be involved with in an advisory capacity.

Toughest EU rules hit Big Tech on Friday

On Friday, Big tech vendors will face the toughest regulation of online content since the arrival of GDPR.

The Digital Services Act (DSA) forces companies to more aggressively police digital content and protect online users from disinformation and hate speech or face heavy fines.

Technology law professor Suzanne Vergnolle said the DSA is part of a bigger strategy to give more power to individuals, to the regulators, to civil society.

“It is another step towards more accountability,” she told AFP.

Insight snaps up Amdaris

Insight has written a cheque for the UK-based Amdaris to give it a business that operates through of delivery centres in Eastern Europe and has a track record in software development, application support, and managed and consultancy services.

Amdaris employs 800 staff, has an established customer base and has held Microsoft Gold Certified Partner status for more than a decade.

Microsoft is the world’s most copied brand

Canalys Forum EuropeA new report by security outfit Cloudflare claims that the software king of the world, Microsoft is the world’s most impersonated brand.

Aside from impersonating Microsoft on several occasions, attackers use the company’s tools to commit fraud, the report said.

Cybercriminals posed as about 1,000 different organisations in almost a billion impersonation attempts against those using Cloudflare products. Notably, 51.7 per cent of the time, email attackers impersonated one of 20 well-known global brands, with Microsoft topping the charts.

IoT and AI are transforming the hospitality industry.

According to a new report, the convergence of the Internet of Things and Artificial Intelligence are helping hospitality recover from the aftermath of Covid.

New Epsilo research found 80 per cent of customers were more likely to purchase if the brand provided a more personalised experience. IoT and AI technologies have paved the way for such experiences. Smart room systems can now adjust lighting, temperature and even music preferences based on individual guest profiles and past behaviour.

The report said voice-controlled assistants powered by AI, like those found in smart speakers, allow guests to control various aspects of their room with simple voice commands, creating a seamless and convenient environment.

AI-driven chatbots are changing the way guests interact with hotels. These chatbots are available 24/7 to answer queries, provide recommendations and even facilitate check-in and check-out processes creating a personalised guest experience, the report said.

IoT-enabled devices are transforming security measures within the hospitality industry. With increased security and streamlined processes, businesses can reduce operating costs while increasing client satisfaction, the report added.

Smart locks, for instance, allow guests to access their rooms using smartphones, eliminating the need for traditional keys and cards. These locks enhance convenience and provide hotel managers with real-time insights into room access and security status.

AI-powered video surveillance systems with facial recognition capabilities are another game-changer for hotel security. These systems can identify suspicious activities and alert security personnel in real-time, bolstering overall safety for guests and staff.

Cisco sees revenue increasing

Cisco anticipates achieving revenue between $14.5 billion and $14.7 billion for the first quarter of fiscal 2024.

For the fiscal year 2024, Cisco aims for revenue from $57.0 billion to $58.2 billion. These projections follow the company’s revenue of $15.2 billion in the first quarter of fiscal 2023 and $56.998 billion throughout fiscal 2023.

In its recent fourth-quarter financial report, Cisco reported revenue of $15.2 billion– a 16 percent increase. The company’s net income for the same quarter stood at $4 billion.

Insight Enterprises snaps up Amdaris

Insight Enterprises acquired Bristolsoftware development and digital services provider, Amdaris.

Apparently, the plan is to add Amdaris’ innovative software development, application support, managed services and consultancy services to its broad solutions portfolio and IT supply chain capabilities.

Led by Co-CEOs Andy Rogers, and Vlad Nanu, Amdaris is a Microsoft-Gold Certified Partner. With more than 800 people in their workforce, the company’s core expertise in providing outsourced extended delivery teams for enterprise and consumer software applications makes it an ideal addition to Insight’s global Modern Applications and Data & AI practices.

Insight Enterprises is a Fortune 500 Solutions Integrator with 13,000 people worldwide helping organisations spruce up their business and maximise the value of technology.

The company provides clients with a comprehensive portfolio of solutions, partnerships and 35 years of broad IT expertise.

Southampton FC renews Acronis and Tailor Made Technologies partnership

Southampton FC officially announced its renewed partnership with Acronis and Tailor Made Technologies.

Under the agreement, TMT will provide the team with a full suite of Acronis cyber protection solutions to protect the team’s data assets and optimise data workflow, facilitating the team to perform at its best on and off the pitch.

Director of IT, Huw Fielding, comments: “Southampton FC takes cyber protection very seriously. Global organisations like ours often come under fire from cyberattacks targeting our sensitive data, including information on thousands of fans. Protecting the data we have been entrusted with is a significant priority for us, and we have the utmost confidence that Acronis’ solution, delivered by Tailor Made Technologies will help us do so.

AI in retail could be a boom for the channel

Nearly 60 per cent of retailers will be signing up for artificial intelligence (AI), machine learning (ML) and computer vision (CV) products within the upcoming year.

This revelation stems from a recent Honeywell survey, which revealed a shift towards technology adoption that complements and empowers retail employees rather than replacing them.

The AI in Retail poll, encompassing a thousand retail directors occupying crucial roles in IT, operations and customer experience across regions such as the United States, Europe, the Middle East and Africa, uncovers a range of key findings.

Brother UK launches three new MPS

Brother UK has launched three new managed print services (MPS) for businesses of different sizes, to make it simpler for partners to meet demand for print-as-a-service.

Dubbed MPS Essential, MPS Professional and MPS Enterprise the three products are designed for the needs of SMBs with a single office through to larger, multi-site corporations.

The company said that the aim was to give partners straightforward, better-focused solutions to target a mix of businesses and expand their revenue streams.

SMEs collected £21 billion of government contracts

Canalys Forum EuropeUK SMEs received £21 billion of government contracts in the fiscal year 2021/22, translating to an average of approximately £3,800 for every British small business.

New Cabinet Office figures revealed UK small businesses acquired £21 billion worth of government work during the fiscal year 2021/22 – which can be seen as a testament to the government’s commitment to supporting and empowering SMEs.

The sum is an  increase of £1.7 billion from the previous year, marking the sixth consecutive year that small businesses have seen an upsurge in government contracts.

Cabinet Office Minister, Jeremy Quin claimed the figures showed the government’s dedication to fostering an inclusive market that supports SME participation. He noted the impact of lowering entry barriers, ensuring more small companies partake in public sector spending, thus generating wider economic benefits.

AI needed to fix bribery and corruption

A new Juniper Research study has found that the total number of KYC checks for banking conducted using AI will reach almost 175 million globally by 2028, up from just over 23 million in 2023.

The demand for regtech solutions is increasing across not only financial services, but also industries such as healthcare and cybersecurity, as continuous verification of identities becomes fundamental in preventing financial crime and non-compliance.

Rural connectivity could do wonders for UK economy

An economic study conducted by the Centre for Economics and Business Research (Cebr) has shown that improved rural connectivity has the potential to enhance the UK economy by £65.1 billion.

The Great Rural Revival report, in collaboration with Virgin Media O2, digs into four pivotal sectors – tourism, agriculture, manufacturing and small enterprises – to unearth a promising path towards rural prosperity.

The findings revealed the alluring prospect of elevating rural employment by an 6.8 per cent, ushering in 284,000 new jobs.

UnitedHealth’s EMIS take over approved

The Competition and Markets Authority (CMA) has approved UnitedHealth’s £1.2 billion takeover of EMIS.

For those not in the know EMIS has been supplying the NHS with data management systems, notably including the electronic patient record system that serves as the cornerstone for the majority of NHS General Practitioners (GPs).

Complementing EMIS’s offerings, Optum, which is part of UnitedHealth Group, has been a provider of software solutions for GP prescription management, alongside crucial data analytics and advisory services aimed at optimising the healthcare ecosystem.

The proposed acquisition, which unites these two prominent entities, triggered initial concerns during a CMA Phase 1 investigation. There were apprehensions that the merger could potentially lead to detrimental outcomes for the NHS, manifesting as a reduction in competition. These concerns served as the catalyst for a more intensive Phase 2 enquiry, guided by an independent panel, tasked with delving deeper into the potential implications of the merger.

While the merged businesses themselves do not compete, Optum and its competitors use the data infrastructure maintained by EMIS, weaving their proprietary software solutions into EMIS’s electronic patient record system.

The independent panel overseeing the Phase 2 investigation said  the merger does not pose significant competition concerns. This provisional clearance signifies a critical juncture, underscoring the potential compatibility and synergies between the two entities while upholding the principles of competition within the healthcare technology sector.

Panel Chair Kirstin Baker said: “Digital technology and data analytics play an increasingly important role in supporting high-quality healthcare in the NHS, and so it’s important we investigate this deal thoroughly.”

She continued: “We want to ensure the NHS continues to benefit from innovation and efficiencies brought about by technology services competing for its business. After carefully considering a broad range of evidence, we have provisionally found that this deal is not expected to harm competition or adversely affect patients.”