MSP outfit Datto has spruced up its integration between Datto RMM (remote monitoring and management) and ConnectWise Manage, a professional services automation (PSA) tool.
This will mean that MSP partners will have the flexibility of monitoring and managing remote IT assets and escalations from ConnectWise Manage and builds upon the ease, reliability, scalability, and security that MSPs have come to expect from Datto RMM.
Datto chief product officer Emily Glass said: “We believe our MSP partners must have the flexibility to leverage the tools that are right for them, and not be limited by vendor,” said Emily Glass, chief product officer at Datto. “This fosters the type of innovation the industry needs to thrive and enables our partners to make the best technology choices for their business.”
Datto has rebuilt its integration between Datto RMM and ConnectWise Manage to give technical staff the ability to easily work between the platforms as needed. MSP partners that use Datto RMM together with ConnectWise Manage get real-time updates of ConnectWise Manage tickets generated by RMM alerts.
Users of both platforms have a streamlined interface when moving between PSA and RMM with just a single click, reducing the time required to access relevant data, understand the problem, and deliver the appropriate support.
Datto RMM includes a hardened infrastructure, physical access controls, SOC2 compliance audits, and automated patching for third-party applications. When combined with the ConnectWise API, Datto RMM provides partners the ability to maintain an integrated, scalable, and secure management platform without the burden of self-hosting.
Datto engineering VP Ian van Reenen said: “We’ve been listening to partner feedback and have delivered an RMM-PSA integration that creates a seamless and audited workflow for resolving IT issues. Our improved integration with ConnectWise will remove inefficiencies and allow engineers to focus on getting the job done faster and more effectively.”
“This integration will make it easier for my technicians by eliminating unnecessary steps when moving between platforms and reducing excess noise coming from alerts,” said Scott Kemp, president at Artis Networks, Inc. “We appreciate Datto’s willingness to work with our other vendors by providing integrations that will help us better serve our clients.”
