Communication and collaboration technology will continue to help enable flexibility and productivity across organisations. But, in the future, this will also include greater access to automation and business process management (BPM) technologies, especially for SMBs, according to Giacom CTO, Steve Law.
Law said that the channel has changed because people have moved to the cloud, and puts forward his view of the future of MSPs.
“Even prior to COVID-19, there were many key reasons for businesses to consider a move to the cloud. For instance, flexibility and agility continue to be fundamental drivers for businesses to make this digital transformation, and this has only been accelerated by the pandemic”, he said.
