Tag: MSP

Interest in MSP model growing

Posted on August 6, 2021 by - News

Datto’s latest Global State of the MSP report says that interest across the channel in the managed service model has continued to rise with the coronavirus pandemic only accelerating the trend.

Datto thinks that MSPs are becoming the dominant channel delivery model.

The firm found there was plenty of poitivity among UK managed service providers (MSPs), with 98  per cent thinking “it is good to be MSP right now” and 81 percent reporting that they came through the pandemic with revenues either unchanged or improved.

More than 97 percent of UK MSPs that expected revenues to increase over the next three years.

When it came to hunting out the potential problems, Datto found that revenue growth, competition and profitability were all issues that caused concern for MSPs.

2020 changed everything for Managed Service Providers

Posted on September 16, 2020 by - News

2020 will be known as the year that changed everything, everyone and every sector – and Managed Service Providers (MSPs) are no exception says  Zyxel Regional Director Rachel Rothwell (pictured) .

Rothwell said the MSP’s customers needs virtually changed overnight once the pandemic took hold. Those that were once hesitant to allow remote working had their hand forced and are now more relaxed about allowing employees to work from home. But this also means the network needs to be more robust. Many businesses have put money in place to keep people connected from home, many of which were short term solutions not suitable for long term remote working in the ‘new abnormal’.

MSP market is strong

Posted on February 11, 2020 by - News

The managed service provider (MSP) market is strong and in a position to take advantage of myriad growth opportunities, according to SolarWinds research.

The firm has shared the findings of its 2019 Trends in managed services report, which looks at what is happening in the US and Europe.

The report quoted figures from Mordor Intelligence, which forecast that global managed services spending will climb from $173 billion last year to more than $296 billion by 2023. That translates into an estimated compound annual growth rate of more than over 11 percent, which is higher than pretty much the rest of the IT market.

MSPs capitalise on recurring services

Posted on May 28, 2019 by - News

More than 80 percent of MSPs are finding that recurring services now drive a portion of their revenue according to the latest research from Datto.

Datto’s ‘State of the MSP’ report highlighted an “industry shift” from service providers solely modelled on ad-hoc services to becoming more strategic advisors to their SMB clients.

Managed services is the number one revenue opportunity

Posted on May 23, 2019 by - News

Managed services are the number one revenue opportunity, which offers the highest potential revenue according to a new Barracuda report.

To coincide with the second ever MSP Day, which celebrates the changes and challenges faced by the managed services industry, Barracuda MSP has today released its latest The Evolving Landscape of the MSP Business Report 2019.

Barracuda sees growing MSP momentum

Posted on March 15, 2019 by - News

Barracuda said that it is seeing growing momentum in the MSP market.

Barracuda Networks CEO BJ Jenkins, said his outfit’s MSP portfolio approach, led by security, has been successful in the marketplace and is a key growth area for the company. Barracuda grew its international MSP partner base nearly 300 percent over the past two years, and most importantly, the number of MSPs using multiple Barracuda solutions increased 34 percent year-over-year, as of February 2019.

Ransomware clean-up causes MSPs headaches

Posted on December 10, 2018 by - News

Datto research has found that MSPs are reporting attacks on their customer base with 84 percent being hit causing a major clean-up problem.

The Global State of the Channel Ransomware Report found that the impact of an attack was often ten times more costly than the ransom demanded by the criminals, with businesses losing $46,800 on average against payments of $4,300.

Qualys supplies MSP and consultant support

Posted on August 15, 2018 by - News

banner_220x220Security outfit Qualys has rolled out its Qualys Consulting Edition for  MSPs and consultants which enables them to run  vulnerability assessments and give their users a chance to consolidate some of their security applications.

Philippe Courtot, chairman and CEO, Qualys, said that MSPs and consultants had been asking for the firm to deliver something that could lean on its cloud platform, “allowing them to perform security assessments across on-premises environments, endpoints and clouds from a single platform”.

The firm will be delivering the consulting edition by the end of the month and joins a growing list of security providers recognising the need to help users consolidate their sprawling hardware and software estates.

The move resolves a need to provide tools and services that MSPs without a deep background in this part of the market can take out to customers.

“While periodically evaluating other vendors in the space, we have found that Qualys’ cloud-based solution uniquely provides more flexibility to rapidly assess our clients’ evolving infrastructure, regardless of their network configuration”, said Dennis Houseknecht, CTO at Waterloo Security.

“This flexibility has enabled our organisation to scale in servicing a wide variety of clients as their needs grow from a simple one-time assessment to a continuous security program”, he added.

“Infogressive selected Qualys for our Managed Security Services Platform since our evaluation found that there is no other multi-tenant platform enabled with APIs available to achieve the scale and depth of what Qualys can do with the ease of consolidating multiple technologies”, said Justin Kallhoff, CEO, Infogressive.

“This now allows us to cost-effectively broaden our offerings to expand our partnerships with Managed Service Providers.”

MSP day planned for May

Posted on May 7, 2018 by - News

indexWednesday 23 May has been declared as the inaugural MSP Day and is being touted as a chance to celebrate the difference that managed IT services are making to UK businesses.

The day, which is being led by Jason Howells, Director EMEA for MSP Business at Barracuda will be seen as an attempt at getting the industry gets together to share success, best practice and insights to give businesses in the UK the best possible experience of managed IT services.

Howells said: “Managed services are about making it easier for businesses to make the most of technology, yet the plethora of products, packages and offerings in the market can make it daunting and confusing. This day, and what it goes on to become, should unite the IT industry behind a shared vision. Behind the jargon, the bold claims and the promises it’s ultimately about giving businesses technology that works. That allows them to focus on the things that are important to them. MSP Day celebrates this possibility.”

At the latest estimate, the global managed services market is expected to grow from $152.45 billion last year to $257.84 billion by 2022. This phenomenal growth is driven by several factors, including budget constraints for installation and implementation of hardware and software, limited IT resources to manage and support managed services, and business needs for greater scalability.

That’s a tremendous opportunity which has been made possible through increased collaboration between the creators, distributors and providers of technology to businesses of all sizes in a wide range of industries. MSP Day celebrates this, with the aim to give those UK firms that are using managed services the chance to learn what’s possible, and how to make the transition securely and efficiently.

MSP Day will see the launch of the State of the MSP Nation Report, a detailed analysis of the appetite and application of managed IT services within UK businesses. The views of those offering managed services will be compared with the opinions of those who are using them to gain a comprehensive understanding of the opportunities and challenges likely to affect the further growth of this sector.

The report will contain a foreword from Clive Longbottom, founder of industry analyst group, Quocirca and 35 year veteran of the industry, who said of  MSP Day:

“The MSP model is now a proven means of SME organisations gaining access to large enterprise capabilities at manageable costs.  The MSP is there for one purpose and one purpose only: to be good at what they offer, and they do that by employing the best specific skills on the market.  An SME’s IT team should also be there for one purpose – to ensure their organisation’s success – which requires different skillsets. By leveraging the services an MSP can provide, the IT staff can be freed up to focus on that one purpose.  On MSP Day, we should all be glad that the MSP model provides such capabilities – and use them to build a better platform for our own organisations’ futures”.

For technology creators, distributors and providers MSP Day gives them a unique opportunity to build partnerships with like-minded organisations. In hearing from their peers about how they’ve successfully developed and sold managed services for businesses in a range of industries, they’ll be able to broaden their knowledge and pick up some useful best practice tips to aid their business growth.

One organisation that’s already signed up is Effective Cyber Security, a specialist provider of security managed services to UK customers in a wide range of sectors, from retail, finance and utilities to education and manufacturing. It’s founder, Rick Gray, pledged his support for MSP Day:

“The cybersecurity industry is primed for managed services. Too many businesses waste money on security products and services that either don’t work, aren’t appropriate or are only partly effective, leaving them exposed and vulnerable to cyberattacks. Being able to show how managed services can help them to overcome this is at the heart of our offering, and that’s why we’re supporting MSP Day.”

For the UK’s small and medium-sized businesses, for whom managed services could be a cost-effective platform to support their growth, MSP Day represents an opportunity to demystify the concept of managed services and visualise how exactly they might impact on their business. The development of an online community alongside the day will give them the chance to share advice and tips with other businesses who are facing the same challenges, as well as find answers to their questions. Most importantly, it’s an opportunity to hear from the experts in this field without feeling like they are getting a sales pitch.

In a world where businesses are seeking to do more with less resources, MSP Day 2018 will kick-start a movement aimed at tackling this challenge.

Creators, distributors and providers of technology can register at http://cuda.co/mspday to show their support and access a helpful toolkit of MSP Day assets.

Half of companies to outsource security

Posted on October 31, 2017 by - News

funny-security-guardNearly half of companies plan to outsource their security opening the way for managed security service providers (MSSPs) according to research from service management software provider SolarWinds .

SolarWinds is a managed service provider (MSP) so the results are not entirely unexpected, but the results come from a survey with 401 UK and US enterprises in a report called ‘The Path to MSSP’.

From its findings, 60 percent of respondents are currently managing all or part of their security internally but of those, 82 percent are likely to outsource in the next year.

Out of those likely to outsource, 42 percent  cited cost and 40 percent performance as the main drivers for this decision. Those who are likely to outsource also make up 49 percent of all the respondents and the report highlights how MSSPs can take advantage of this opportunity.

The difference between MSSPs and managed service providers (MSPs) is that the former meet various criteria in four categories: infrastructure, risk and vulnerability management, data security and identity and access management. The majority of businesses in the report preferred a security specialist to an MSP, with 70 percent agreeing that it would give them ‘more trust in their security capabilities’.

Tim Brown, vice president of security architecture at SolarWinds MSP, said that daily reports of security issues were forcing businesses to examine their protection measures.

“This creates nervousness amongst enterprises and SMEs and greater scrutiny of the IT security measures in place. Where there is market turbulence, there is also opportunity, and the good news for IT service providers is that this has resulted in almost half of all businesses planning to outsource their security needs to specialists”, he said.

“However, IT service providers need to remember that more opportunity inherently means more competition. Providers need to be able to prove their knowledge, capabilities, and available resources to take full advantage.”

 

MSP market is growing

Posted on January 11, 2017 by - News

growA new survey on MSPs reveals that the market is growing

Bean counters at Kaseya have added up some numbers and devided by their shoe size and reached the conclusion that the number of managed service and players continues to expand with more of the channel increasing their monthly recurring revenues that come through services.

The survey found that 26 per centof respondents now gain more than 16 percent of their revenues from monthly recurring business and there are more close to reaching that level, with 18 percent enjoying 10-15 percent of MRR.

Those leading the market were providing more services to gain a greater share of the customer wallet as well as being in a position to be a trusted supplier of a complete solution, the report found.

MSPs are currently beavering away at delivering network operations centre (NOC) expertise, infrastructure monitoring, backup and DR plus security services.

Apparently those MSPs who can see off security worries from customers by providing two factor authentications are doing better.

The Kaseya survey found that the leading players in the market were offering on average around eight discrete security services. The same was true of those excelling in networking support, with a range of options being made available to users.

Customers placed security as the major challenge for 2017, followed by concerns about the cloud, making it crucial for MSPs to deal with those worries.

Miguel Lopez, svp and general manager for MSP Solutions at Kaseya said that the report’s aim was to help all MSPs unlock their potential, and to arm them with the knowledge they need to better succeed.

“Our annual MSP pricing survey is a critical tool that helps the MSP community keep a pulse on this thriving industry. It answers important questions of ‘how’ and ‘why’ certain MSPs are succeeding, and what others can do to achieve the same level of success,” he said.