Tag: integration

Dell, EMC prepare for channel merger

Posted on November 20, 2015 by - News

Sarah Shields, DellEMC and Dell have gone into overdrive in the expectation that the two companies will merge.

Sarah Shields, general manager of Dell UK, said that both companies had put senior members in place to work on the integration plans. She said that EMC products are complementary to Dell’s.

“The integration is a bit of a no-brainer,” she said. She said there are some obvious synergies and she herself was looking at the EMC programmes already in place.

“From our point of view it’s business as usual and so far it’s looking very positive,” she said.

She said that Dell shifted its business model to include the channel eight years ago, and although she declined to give figures, said channel business accounted for 40 percent of the company’s revenues.

She said that while business worldwide had been challenging last years, Dell had continued to grow. She said that both channel revenues and units were both positive.

Salesforce.com integrates Chatter

Posted on March 19, 2013 by - News

Salesforce_Logo_2009Salesforce has made some changes to its Chatter service.

The company has  announced that it has integrated the activity stream service, launched in 2010, into its CRM software. This now means that customers will be able to access and edit records as well as  take action on an account, all from a mobile device.

This includes the iPad, as well as Android phones and tablets with the updated app already available in the Apple App Store and Google Play.

Chatter is a work based social networking site that lets employees create professional profiles, set up an activity stream, join groups, participate in discussion forums and monitor trending topics. Bosses can also use the network to award their employees for specific work and projects they have done.

Chatter users can use the “publisher” tool to create and edit information and notifications on their mobile devices. They can expand their abilities to create a task, edit a contract, post poll questions and configuring custom processes.

Salesforce said there were around 195,000 Chatter customers and  that providing them with access to the CRM via a mobile device was “crucial”.

It said that the new features showed the company was moving into the “huge shift to mobile” and the “new way of working” that mobile devices had dictated.