Cisco has written a cheque for cloud communications provider IMImobile for $730 million which is the largest Cisco deal in the UK for almost three years.
IMImobile flogs customer interactions management’ software that automates a connection between businesses and clients through enhanced social media, messaging and audio channels. The firm is based in London, with offices in the US, Canada, India, South Africa and the UAE.
With IMImobile onboard, Cisco wants to expand its customer services with an end-to-end interaction system that drives faster and smarter interactions to orchestrate the lifecycle journey of its customers. Cisco’s Webex Contact Center will also be able to make use of IMImobile’s artificial intelligence technology.
