Tag: high street

UK retail flat as a pancake

highRetail sales volumes in recent weeks were practically unchanged from the same period last year, according to the latest figures from the British Consortium of Industry. Although the industry was hoping for a better start of the summer season, there was little change, although the start of June looks a bit more promising than May.

Orders were broadly flat on a year ago, although they surpassed expectations of a third consecutive fall. Sales volumes were below average for the time of year in June, despite more optimistic expectations and good weather. However, the outlook for July is a bit brighter, as retailers expect sales volumes to rise.

The survey, conducted between 29th May and 13th June, found that 25 percent of firms reported sales were up on a year earlier, while 24 percent said they were down. One in ten reported good sales volumes in line with seasonal trends, while 26 percent said their sales were poor.

Looking at July, 32 percent of firms expect an increase in volumes, while 19 percent are gearing up for another decrease. Interestingly, 63% of wholesalers reported sales volumes were up on a year earlier, and 18% said they were down. These numbers saw faster growth than expected, while most other indicators fell below expectations.

Sales in non-specialised stores, foot and leather store and non store sales all saw double-digit growth, but sales in durable household goods, cultural goods including papers and DVDs, were down.

High Streets do better than malls

highstreet South endAccording to figures released by the British Retail Consortium (BRC) and Springboard, footfall in UK shops fell by 0.7 percent in May, year on year. Shopping centres saw the biggest decline, with a 1.7 percent drop, but there is some good news to report as well.

Retailers in London and Scotland outperformed the rest of the country, with footfall going up by 2.6 percent and 3 percent respectively.

The BRC reckons the good showing in Scotland can be attributed to good weather last month and the fact that sales were down over the first four months of the year. However, some regions weren’t as lucky. Footfall in Wales was 1.1 percent lower than a year ago, Northern Ireland saw a 3.1 percent slump, while the West Midlands and East Midlands were down 2.9 and 2.6 percent respectively.

Helen Dickinson, director general of the BRC, pointed out that conversion rates were relatively good. Although people made fewer shopping trips, they were willing to pounce on good deals and seasonal promotions.

In addition, high streets outperformed shopping centres in the first five months of the year. Although the high street saw a one percent drop, shopping centres were down 1.7 percent.

“Footfall across all retail locations in the past few months has definitely been proving to be very volatile, particularly in high streets, which fell by seven percent in March, rising by 3.4 percent in April and declining by one percent in May,” said Diane Wehrle, retail insights director at Springboard.

Larger regional cities saw the biggest improvements in footfall, but small towns didn’t fare well. Shoppers are still willing to drive to bigger cities and out of town shopping centres, in spite of good weather. Footfall in out of town locations was up 1.2 percent compared to a year ago.

Tesco sales slide in first quarter

tescoBritain’s biggest retailer has reported a one percent slide in UK sales for its fiscal first quarter, ending 25 May, but things are even worse in Europe with a 5.5 percent slump.

Tesco’s results are worse than expected, despite the fact that the chain spent £1 billion to boost UK sales.

Store stays as hub for connected customers

highA pan-European retail survey commissioned by Fujitsu reveals that most retailers believe stores are still important despite the fact that online shopping is going mainstream.

Even in the age of multichannel, 65 percent of Europear retailers interviewed said they believe the importance of stores is rising rather than diminishing. However, eight out of ten believe online is the top distribution model for the future.

The survey found that the humble store will continue to serve as a hub for retail engagement with “connected” consumers. Ongoing competitive pressures and the widespread adoption of smartphones will force retailers to combine the efficiency of online, while at the same time delivering a good in-store customer experience.

It echoes the findings of a recent Google survey, which concluded smartphones are slowly starting to improve the shopper experience both at home and in actual retail stores. In other words, retailers cannot afford to ignore either component of their multichannel approach.  Fujitsu’s survey also stresses the importance of a unified view of all customers across all channels, on top of technology innovations designed to deliver new multichannel solutions.

Retail managers in some countries believe the importance of stores is going up, especially in France and to some extent in Italy, which is also betting on hypermarket and supermarket models. However, German retailers believe online shopping is currently more attractive to their customers. In the UK, however, there is a greater balance across all models.

“It is clear the store remains the shopping ‘hub’ for the majority of consumers across Europe, but the store operating model is changing rapidly to meet the needs of the multichannel shopper.” said Richard Clarke, Vice-President, Global Retail at Fujitsu. “Fujitsu helps retailers to achieve this goal by simplifying their technology deployments and radically increasing agility and customer intimacy.”

Although e-taliers and m-commerce are still on the rise, the study found that traditional retailers are still convinced there is plenty of room for brick-and-mortar stores in the future of retail, no matter how connected it might be. However, service is slowly becoming a key value-add for the store, and some hybrid services such as click and collect are also emerging. Interestingly, British retailers lead the way when it comes to their confidence in traditional stores and their role as a shopping point.

Apple retail revenue is $58 per customer

iPad-miniApple has been in the news for all the wrong reasons lately. Its falling share price has been a source of concern for Wall Street, the lack of revolutionary products is another, and a big gap in the update cycle is yet another. However, Apple’s retail operations are going from strength to strength.

In fact, the average Apple consumer who happens to walk into a retail store nets the company $57.6, twice as much as shoppers who enter Tiffany shops, minus those who ask for breakfast. According to Apple’s latest financials, retail numbers are still going strong, reports Hot Hardware.

The number of average visitors per store was about 250,000 per quarter, up from 170,000 in the same period three years ago. It is worth noting that the iPad launched three years ago, which should explain the sudden spike in numbers. However, the iPad mini was introduced last year and it does not seem to have had much of a negative impact on retail spending, despite the fact that it is significantly cheaper than the full size iPad.

In addition to the second generation iPad mini with a high resolution display, Apple is widely expected to introduce a cheaper version of the iPhone later this year. Although it is supposed to be designed with emerging markets in mind, a cheaper iPhone could also cannibalize sales of the flagship iPhone in developed markets. The exact same trend was observed in the quarters following the iPad mini launch.

With that in mind, the average Apple retail consumer might start to spend a bit less, as more and more of them are likely to opt for the iPad mini and cheaper iPhone over their bigger and pricier siblings.

Rich people prefer online shopping

jewelsAlthough there are thousands of penny pinching price comparison sites out there, it seems online shopping is pretty big among affluent consumers who really don’t need to save at all. According to  research released by the Shullman Research Centre, the rich love to do their shopping online. Apparently they don’t want to mix with their serfs, for whatever reason.

The survey found that the vast majority of affluent consumers tend to research products online and make the purchase from an online device. Most of them still rely on desktops, at 64 percent, while tablets and smartphones are used by 18 and five percent respectively.

“I do not think luxury marketers are totally aware that [consumers] are using online for research and are getting comfortable buying that way,” said Bob Shullman, founder and CEO of the Shullman Research Center. He added that consumers enjoy convenience and that is exactly what online shopping is supposed to deliver.

To some extent it sounds a bit counter intuitive, as one would expect people to actually touch and feel upmarket merchandise before reaching for their credit card, but in reality just 10 percent of affluent consumers said they prefer researching in-store as opposed to online. Furthermore, 62 percent said they are comfortable using online services to buy stuff, while just 33 percent said they felt comfortable buying in person at a brick and mortar store.

However, rich people don’t shy away from mass marketed products, either. The survey found that 73 percent of them made purchases on Amazon in the past year, which means Amazon is the top service for rich folk and proles alike.

UK retail sector healthier than in last two years

snow-londonAt its latest quarterly meeting in April, the KPMG/Ipsos Retail Think Tank (RTT) came to the conclusion that the health of the UK retail sector is improving.

The RTT upped its Retail Health Index by one point to 77 points, the best result in two and a half years.

The RTT cited a marginal lift in demand as the main factor underlining the recovery and things could have been even better had the first quarter of the year not been marred by unusually cold weather. Christmas sales were strong, the food sector performed exceptionally well and the decline in footfall, caused by wintry weather, did not hurt overall demand. Gadgets also did well, as consumers decided to stay indoors and chuck Angry Birds on their shiny new tablets.

However, retailers’ margins weren’t as good. Food margins remained flat and margins on technology products remain low. Costs stayed flat. Although multichannel operations continued to spend more on fuel and energy, this was offset by reductions in estate sizes and creative cost cutting measures.

The outlook for retail health in the second quarter is not so great and it is expected to stay flat, reports FreshBusinessThinking.com. Consumer confidence remains low, inflation is rearing its ugly face again, fuel and energy prices are set to rise, demand still looks very soft.

“Overall the quarter was quite an even one for UK retailers as demand, margins and costs all remained relatively static and it looks like we’re at the bottom of the decline,” said David McCorquodale, Head of Retail, KPMG UK. “The weather did affect demand in terms of footfall being down, but otherwise sales were largely ok.”

SMBs throw cash about

google-walletSmall and medium businesses are hiring dedicated e-commerce specialists in ever growing numbers.

According to a report from Freelancer.co.uk, SMBs are realizing that they need to offer safe and convenient online services, on par with the big boys. The number of businesses hiring e-commerce experts has gone up 19 percent in the first quarter of 2013.

Freelancer spokesman Matt Barrie stressed that the high street is already facing major problems due to the e-commerce boom. He warned that plenty of major retailers have already seen their businesses disintegrate because they lacked a good online presence. Smaller outfits seem to have learned their lesson, so they are investing in e-commerce in the hope of not becoming the next Jessops or HMV.

Barrie believes that even the biggest high street players could see their businesses go down the drain if they fail to embrace online shopping. It could be good news for smaller companies, as e-commerce could level the playing field and allow them to compete with bigger outfits, without much overhead. The web allows small companies to offer their goods and services to a much larger audience, so it could be used to their advantage. 

Another aspect of the e-commerce revolution involves niche markets. Although they are diluted across the country, geography simply isn’t a limiting factor in e-commerce, which means that even tiny companies can cater to the entire niche market.

“Retail outlets are proving incapable of adjusting to a consumer base no longer geographically captive. E-commerce is dominating the consumer retail landscape,” said Barrie. “It’s no surprise that big name retailers that haven’t kept up with the online shopping revolution are increasingly going bankrupt. These high street dinosaurs are unwilling to compete, and so will soon be consigned to retail history.”

Big retail chains have all but monopolized the high street in recent years, but it seems e-commerce has the potential to reverse the trend and put independent retailers back on the map.

Hilco to cut another 400 jobs at HMV

hmv-administrationHilco, the new owner of HMV, is planning to cut 400 jobs at the troubled entertainment retailer. The Times reports that Hilco is looking to save as much as £7.8 million from its annual payroll and the latest round of cuts is just one in a series of cost cutting measures.

An internal memo to HMV staff listed the positions earmarked for layoffs. Although Hilco did not say exactly how many jobs will be cut, the memo states that three positions in most of HMV’s remaining 141 stores will go, which amounts to about 400.

Security guards will be among those dropped in nearly all stores, except those in “high risk” areas. Cashiers in more than 100 stores will also lose their jobs, along with supervisors. It seems that part-time staff will eventually account for about 50 percent of HMV’s total workforce.

Hilco scooped up HMV earlier this year and it apparently plans to focus its revival efforts on 141 stores, employing around 2,500 souls. However, the future of dozens of stores across the country has already been sealed.

High street slump has no effect on video game disties

pac-manHMV and Blockbuster are gone, along with countless independent shops, but their demise doesn’t appear to be hurting video game distributors. In fact, the leading UK distributors told MCV that the closures did not have much of an impact at all.

Mastertronic said the bankruptcies are a non-issue, as most stock is now on a consignment basis. “However, where we have expensive console stock in the retail channel and no practical means of retrieving it quickly, it still poses a problem. The ongoing transition to a digital business has minimised the effects of these closures,” said Mastertronic operations director Dermot Stapleton.

Vogue Distribution sales manager Tom Popple said the poor performance of the retail sector has made had a knock-on effect on game sales, but Vogue is weathering the storm by expanding into new markets. Clock Entertainment exec Jake Wright said it is sad to see big names disappear from the UK high street, but he pointed out that the closures did not have much effect on his outfit.

A number of execs from Bright Red Distribution, Gem and Link Distribution concur. While none of them welcome the demise of high street chains, they don’t appear too concerned, either. Besides, the long-term trend in the gaming industry is online distribution, with constant updates and plenty of downloadable content to keep gamers hooked.

The demise of brick and mortar shops is already boosting online sales, although sales of PC games are not doing very well. High street’s woes did not take a financial toll on games distributors, but they did hurt company confidence and there are not that many positive signs to report. PC sales are down, console lovers are waiting for next-gen gear and casual gaming on mobile devices is bigger than ever.

Towns look to NFC to attract high street shoppers

google-walletHigh street shops are under a lot of pressure from tech savvier e-commerce outfits, but a group of town and city managers believes they can help reverse the trend by enlisting the help of NFC technology.

It is not a case of fighting fire with fire, though.

The Association of Town and City Management (ATCM), which represents close to seven hundred shopping locations, has teamed up with NFC loyalty programme supplier MoLo Rewards. They aim to enhance the town centre offer by integrating NFC support in a more traditional setting.

The goal is to provide local, independent shops some of the same capabilities used by major retail players, allowing them to compete with internet based competitors. The programme offers establishments in town centres to better integrate their services, combine reward programmes with free parking , access to leisure centres or events.

ATCM manager Guy Douglas told NFC World that the association decided to use MoLo’s approach after the outfit made the case for NFC and elaborated its ideas.

“It just made sense to us,” he said. “A town and city centre is only vibrant and thriving if people find a reason to go there. NFC is a way of delivering an enhanced town centre offer, which can only be a good thing especially when the high street is hugely challenged by e-commerce.”

ATCM chief exec Martin Blackwell said the association will use its two decades worth of experience to enhance the high street shopping experience, with support from MoLo Rewards. He added that the association is organising meeting with mobile network operators, card issuers and retail groups in an effort to shape the adoption of NFC technology.

ATCM and MoLo believe they could bring their integrated NFC system to town and city centres later this year.

20 shops close a day and it’s getting worse

highstreetRetail chains in Britain closed an average of 20 stores a day over the past year. According to a report by the Local Data Company and PwC, the number of shop closures in 2012 soared tenfold on the year before.

It makes for some depressing reading to say the least. The survey found that 1,779 stores were closed in 2012, compared to just 174 in 2011.

The downturn seems to be affecting every sector, from travel agents and sports goods shops, to banks, computer game shops and jewellers. However, some businesses seem to have bucked the trend, including charity shops, pawnbrokers, pound shops, betting shops and payday loan companies, basically all the services people are likely to use when they are broke like Greece and out of work like Spanish youths.

It gets worse. The number of closures is predicted to rise and the rate of closures in December, January and February is up and could hit 28 a day. Many companies are falling into administration, including former heavyweights like HMV. Blockbuster, Jessops and Comet are down and out as well.

Mike Jervis, insolvency partner and retail specialist at PwC believes the downward trend is getting even worse in 2013.

“2012 saw more retail chains go into insolvency than ever before. The failed chains generally shared two problems- too many stores and too little multi-channel activity,” he said. “A number of them had failed to deal with their underlying issues by hiding behind light touch restructuring processes, especially Company Voluntary Arrangements.”

Christine Cross, chief retail adviser to PwC, said the figures are more disappointing than many had hoped, but she pointed out that several major chains were forced to resort to closures and this was anticipated for a long time.

“What is surprising is the speed at which stores have been picked up by value and grocery retailers in particular. Good businesses with good operating models and good people don’t fail,” she said.

Although closures are up across the board, some regions have taken a bigger hit than others. The South East leads the way with 376 closures, 265 shops closed their doors in West Midlands and the North West saw 215 closures. The North East, Scotland, Yorkshire and the Humber stayed in double digits.

Retail sales index slump blamed on weather

snow-london

UK retail sales are down and it seems the slump is worse than economists had predicted. According to the Confederation of British Industry (CBI), retail sales will hit a five-month low in February.

Although volumes continued to strengthen in the first half of February, the pace of growth slowed down once again. CBI found that 37 percent of retailers saw an increase in their volume in early 2013, while 29 percent reported a decline.

The resulting balance of 8 percent was the lowest figure since September 2012. It was also the third consecutive month in which the pace of growth had slowed. Economists expected growth to drop to 16 percent, down from 17 in January. They also expected the volume of orders to remain flat, but they fell 19 percent, the lowest figure since November 2011.

However, it is not all doom and gloom. CBI reckons the business situation is actually improving. The business situation balance rose to +12, the best result since August 2011. Some retail sub-sectors also did quite well, such as clothing, furniture and none-store goods, which includes online and mail order sales. In fact, non-store sales were up 70 percent.

“We all know trading is tough, and the bad weather hasn’t exactly been encouraging shoppers to hit the high street lately,” said Barry Williams, Chairman of the CBI Distributive Trades Survey.

So, it appears that strong non-store sales had a lot to do with horrid weather, and the weather also contributed to the sharp decline in retail footfall last month.