MSPs have found that the coronavirus crisis was a chance to prove value and deepen customer relationships.
According to BitTitans’ Grady Gausman, while the coronavirus created challenging times, MSPs can play a vital role in helping companies maintain business continuity and adapt to new realities. Many companies are in need of implementing a plan for large-scale remote operations, and for that they’re turning to MSPs.
He said that the problem was that the market was crowded and what helped differentiate partners was being proactive in addressing the challenges of those working or learning from home long term.
Partners that are able to empathise with their customer base and understand the unique challenges facing them are in a better position to design technology solutions that support operations during this tough time. he said.
