Category: News

Chess acquisitions boost bottom line

Chess boardComs outfit Chess saw its revenues swelled above £110 million in its year to 30 April 2017 after sweeping the board in mergers in acquisitions.

Recently it bought the Frontier Voice & Data and StoneHouse Logic and added more than 2,200 customers as a result.

Chess’ revenues swelled above £110 million in its year to 30 April 2017 on the back of an M&A run that has taken in over 100 firms.

Essex-based Frontier provides business-grade telecoms solutions and boasts around 2,000 customers. StoneHouse Logic is a Microsoft Gold and Sage Strategic Business partner.

Chess CEO David Pollock said: “We’re delighted to have made these two acquisitions in the space of one month. Frontier and StoneHouse are businesses that have built reputations for quality in their respective markets. Technically and culturally, we see these two acquisitions as a great fit. We are very much looking forward to welcoming their people and their customers to the Chess family.”

AI will change Moores Law

ibm-officeBiggish Blue Boss Ginni Rometty claims AI will enable business to improve on an exponential curve – something that only happened twice before.

She claimed AI will provide the world with a third moment of “exponential impact” to rival Moore’s Law and Metcalfe’s Law. She claimed the data and AI “revolution” currently afoot represents a moment that occurs only once every 25 years.

“If you think back in history over the last 60 years, there have only been two times when technology has allowed businesses to improve on an exponential curve, instead of just linear”, Rometty said.

“It was once something called Moore’s Law – that chips and processing would double every 18 months. That led to the automation of everything as we know it.

“Then there was something called Metcalfe’s law. Technically, it says the value of a network is equal to the square of the nodes on the network. That is what gave rise to the platform companies, be it Facebook or Google.

“I think everyone would say those two moments in time have profoundly changed life as we know it. But I would tell you that we stand one more time at another exponential moment. Here’s the formula: think of all the data in the world, add tools like AI, and what companies and people will be able to do is have exponential learning, and if you have exponential learning it is the ultimate competitive advantage: you will outlearn other people.”

Rometty said that this new ‘law’ might one day be referred to as ‘Watson’s Law’ as she gave some examples of how IBM’s AI was being used to help companies and society “outlearn”.

 

 

Daisy buys TalkTalk’s direct B2B business

DaisyDaisy is to write a £175 million cheque for  TalkTalk’s direct B2B business.

TalkTalk announced the proposed sale as it published its financial results.

TalkTalk spent the last year  restructuring plans in an attempt to reverse its fortunes and getting rid of its B2B business to Daisy seems a way to downsize.

The firm will hang on to its wholesale and indirect B2B businesses, with Daisy taking over the direct business of 80,000 corporate customers running on TalkTalk’s network.

TalkTalk said this segment of the business equates to less than 20 percent of its overall B2B revenue. The firm’s corporate revenue was £373 million in the reported financial year.

CEO Tristia Harrison said: “When we reset TalkTalk a year ago, we said we would focus on delivering sustained customer growth while radically simplifying the business. One year into the strategy, we are making good progress on both.

“Our customer base grew by 192,000 in FY18, underpinned by our unique propositions and our lowest ever churn. We have also made real progress in simplifying the business to focus on core, fixed connectivity. This will continue into FY19 with the sale of our direct B2B business, as we focus on cementing our position as the market leader in our core B2B markets, partner and wholesale, which represent over 80 percent of our B2B business and continue to grow strongly.”

MSPs are evolving

MSP Barracuda has released a report with the catchy title “The Evolving Landscape of the MSP Business”, which reveals the vast majority of UK SMEs are now subscribing to some form of IT managed services. However, narrow adoption and a lack of trust in third-party data governance means there’s still more work to be done.

This research is a detailed analysis of the appetite and application of managed IT services within UK SMEs. The views of those offering managed services have been compared with the observations of those who are using them to gain a comprehensive understanding of the opportunities and challenges likely to affect further growth in this sector.

The report shows widespread adoption with 95 percent of the UK channel offers managed services, and 83 percent of UK SMEs are using them.

IT channel cites managed services as the No.1 revenue opportunity in 2018 and 2019

It predicts that managed service adoption remains narrow. The services most commonly offered by MSPs don’t match the services most commonly purchased by UK SMEs.

Trust is an issue with  83 percent of UK SMEs who won’t touch managed services cite lack of trust to handle their data as the reason. Less than eight percent of UK SMEs either never received a contract from their MSP or admit to having never read the Ts & Cs.

While it could be said that the findings paint a competitive market with a generally positive outlook, clearly there remain many areas for MSPs to work on to improve the experience and commercial benefits for all concerned.

As part of the research, it partnered with independent IT analyst Clive Longbottom, which provides a foreword and independent conclusions from the findings. “On the surface, it’s logical that the desire to reduce capex while increasing efficiency, coupled with the need to overcome a lack of available skills internally to battle mounting security threats, would prompt many to turn to managed services”, he commented.

“Although the research reveals cost reduction as the biggest motive behind opting for managed services, I’ve warned in the report that any relationship with a supplier should not be purely driven by upfront perceived cost savings”, Longbottom said. “Effective cost savings will come through the MSP meeting the business needs against multiple areas, such as high availability and effective information protection. Even so, the market cannot stand still. Moving forward, it will the more integrated, business-focused offerings pulling together more services from around the public cloud while combining the discrete and demonstrable skills of the MSP itself around domain and technical expertise that will raise the bar.”

 

Education sector’s compliance with GDPR low

schoolNew research has revealed that there are low levels of GDPR compliance among educational facilities. Hardly a surprise.

A survey conducted by NW Security Group finds only 22 percent of schools, colleges and universities believe their data protection policies are up to scratch in the run-up to GDPR’s deadline

Despite high levels of awareness regarding the incoming EU General Data Protection Regulation (GDPR) only 22 percent of schools, colleges and universities of the 500 surveyed felt their data protection policies were compliant. Furthermore, 70 percent said that if they fell foul to a data breach, they wouldn’t be able to evidence that the correct procedures were in place.

The survey was conducted by NW Security Group. The research sought the feedback of head teachers, governors, IT, security and facility managers in the North West of England to determine their awareness levels of, and adherence to, the GDPR. The main findings were:

  • Only 22 percent of respondents believe their data protection processes are GDPR compliant
    64 percent are aware of the GDPR but require further information regarding its impact
  • 11 percent of schools, colleges and universities have experienced a data breach and not informed the Information Commissioner’s Office (ICO)
  • If made aware of a data breach, 14 percent of respondents would ignore the issue and hope the problem resolves itself
  • 31 percent of respondents don’t believe their employees and contractors are adequately trained in data protection

The survey also highlighted that only 16 percent of educational institutions had fallen victim to a data breach, despite a rapid increase in attacks in recent times targeted at the sector. This seemingly low figure, in contrast to wider industry trends, was of particular interest and might be explained by respondents struggling to identify what constitutes a data breach.

A data breach could include: emailing data to the wrong recipient; openly discussing Personally Identifiable Information (PII); leaving hard-copy materials in plain view; or the loss or theft of unencrypted data. These could all lead to the loss of PII and are breaches of GDPR.

Nigel Peers, Security and Risk Management Consultant at NW Security Group, said, “These findings are concerning, especially considering GDPR’s imminent deadline. This is putting educational facilities at great risk of severe fines and reputational damage. There appears to be a large amount of confusion regarding the regulations, and with 64 percent of those who’d heard of the GDPR still requiring further information, it is clear more work is needed to propel educational facilities towards full compliance.

“Employees are a school, college or university’s first line of defence and if they are unable to identify what a data breach is, the likelihood of achieving GDPR compliance is dramatically reduced. That is why it was a concern to learn that, according to our survey, 31 percent of respondents didn’t believe their employees and contractors were adequately trained in data protection”.

These results are synonymous with NW Security Group’s own experiences conducting Organisational Readiness Assessments for education customers seeking to determine their progress on the journey to GDPR compliance. During those assessments, it was observed that although many facilities believed their processes were up to scratch, the reality was a somewhat different picture. Outdated policies and a lack of documentation were frequent failings indicating low levels of GDPR compliance throughout the education sector.

Cloud is the springboard to further innovation

Imaxresdefaultndustry group CompTIA has conducted a survey and found that more customers are looking to use the cloud as a way to introduce more emerging technologies into their organisations.

In its report with the racy title “Cloud Computing Operational Efficiency in the Channel”, CompTIA found that the majority of firms were using hosted services but were looking to use it to support emerging technologies.

CompTIA’s senior director for technology analysis Seth Robinson said that the percentage of cloud-based IT architecture was approaching critical mass, and the group was seeing rising interest in cutting-edge trends that are largely driven by cloud computing.

“First and foremost, cloud computing allows users to widen the scope of technological possibilities, whether it’s accelerating existing plans or experimenting with new uses. By engaging with cloud providers, they gain access to powerful new tools without having to make a full investment or build in-house skills.”

They were now at the point where they were using the cloud as a springboard to introduce new tools the other opportunity for the channel is helping users with the challenge of multi-cloud management.

CompTIA found that half of those it quizzed used a mix of cloud vendors, which hinted at potential issues in dealing with that growing complexity.

EU grants to fund public Wi-Fi available

european-commissionWhile most people have given up on looking to the EU for funding, there is time for councils to apply for a EUR 15,000 Wi-Fi EU grant before Brexit is finalised.

The WiFi4EU funding programme, which is designed to give local authorities the chance to access EU financing to build free public wireless internet hotspots, is still around and value-added distributor Nuvias and networking outfit Nokia are ready to help town and city councils move quickly to install and deploy Wi-Fi in the early stages of this programme.

Local authorities can register on the WiFi4EU portal and apply for the grant or voucher. Applicants will be selected on a first-come, first-serve basis, so time is of the essence. Nuvias and Nokia together have the solutions and expertise they reckon to move quickly and help councils get community Wi-Fi systems up and running.

NuviasTechnologies & Solutions Development Director Rob Clark said that despite uncertainty over BREXIT, the UK is still eligible to participate, but time is running out.

“Connectivity stakes are high in today’s digital age, so UK councils are strongly encouraged to participate by registering today”, recommends. As of 25th April 2018, some 74 UK municipalities had already registered”, he said.

“Citizens today expect local authorities to provide Wi-Fi access in public areas such as shopping centres, stadiums, event venues, airports, train stations and bus stops. In fact, nearly 43 percent of Britons are frustrated by the lack of free, public wi-fi networks available, according to YouGov research detailed in the Digital High Street 2020 Report. Additionally, studies have shown that cities investing in public Wi-Fi gain substantial benefits. More than half of respondents to a European Cities Monitor survey stated that “quality of telecommunications” was a key factor in attracting people and business to cities, and investment in this area is likely to generate rewards”, he added.

Public Health England signs up the Stones

StoneWall-1Public Health England (PHE) has signed up the Stone Group to supply 6,200 Toshiba and Lenovo devices.

The deal was done through the Technology Products 2 framework – it will see the agency migrate its 5,500 staff to Windows 10 devices ahead of the January 2020 end-of-support date for its current Windows 7 devices.

Technology Products 2 is set to expire this October. Its organiser, Crown Commercial Service, is running a series of workshops this month as it consults on its successor Technology Products 3 framework.

Simon Pettit, corporate director at Stone Group, said: “As one of the only UK-based IT solutions providers for the public sector with its manufacturing facility on site, Stone has proven experience in delivering large-scale device rollouts that are ready to go straight out of the box on delivery.

“This means we are well placed to help PHE transition to the new Windows 10 devices seamlessly. For PHE, this was a real game changer, and eased their decision to choose Stone as their preferred supplier.”

Dell mulls what to do with VMWare

vmware-partner-link-bg-w-logoDell is still in a tizzy over what to do about VMWare.

The outfit has ruled out flogging the outfit off and has set up a special committee has been set up to analyse the possible options on the table is a float on the New York Stock Exchange or to fold it into the greater Dell EMC empire.

In a filing made to the US Securities and Exchange Commission, the company explained it might merge with VMware or IPO, depending on what a “special committee” formed to help it analyse all options comes up with after looking into all avenues.

“Dell continues to evaluate potential business opportunities, including a potential public offering of shares of DHI Common Stock of Dell, a potential business combination between Dell and VMware, and a potential conversion of shares of Class V Common Stock of Dell into shares of DHI Common Stock of Dell”, the company said.

“Dell is also considering maintaining the status quo. The potential business opportunities currently being evaluated by Dell do not include the sale to a third party of Dell or VMware.”

The committee has the power to represent shareholders, although if a business opportunity offers the possibility of shares being modified, converted or exchanged, permission from shareholders must be obtained.

“Dell has not determined which, if any, potential business opportunity to pursue and there can be no assurance that any potential business opportunity will be pursued, the terms thereof, or whether, if pursued, any such business opportunity would be consummated”, the filing said.

Microsoft looks to AI to make a conversation

essential-talk-talk-51fd8e90e1476Software king of the world Microsoft has acquired Semantic Machines – a US-based conversational AI company.

David Ku, CVP and CTO of research and AI at Microsoft, said that most bots today, such as Siri and Cortana, can understand basic commands, but nothing more complicated.

“For rich and effective communication, intelligent assistants need to be able to have a natural dialogue instead of just responding to commands”, Ku explained, adding that this was called ‘conversational AI’.

Semantic Machines was founded by Larry Gillick, former chief speech scientist for Siri at Apple. The company claims to enable more natural interactions between humans and computers, and that its developing technology will understand conversational nuances.

Ku stated that this acquisition would integrate conversational AI into Microsoft’s own AI services, such as Cortana and Azure Bot Service. “Combining Semantic Machines’ technology with Microsoft’s own AI advances, we aim to deliver powerful, natural and more productive user experiences that will take conversational computing to a new level”, he said.

Ku said that Semantic Machines’ acquisition furthers the tech giant’s goal of creating computers that can “see, hear, talk and understand” as humans. This will be integrated into the company’s digital assistant Cortana, along with its chatbot XiaoIce, which has conducted over 30 billion conversations with people across Asia and the US.

 

Ryanair to swap Microsoft for AWS

Software King of the World Microsoft has received a vote of no confidence in its cloud ambitions after Budget airline Ryanair decided to ditch its data centres and shift its infrastructure to Amazon Web Services.

The bucket shop which often charges you more for your baggage than the actual ticket, already uses the Amazon cloud for sections of its business – such as its website Ryanair.com and Ryanair Rooms – but will now shift the rest of its data into it over the next three years.

Ryanair also plans to set up a data lake on Amazon’s S3 service that will useAmazon Kinesis to gain insights from customers and its broader business. It will ditch Microsoft SQL Server and switch to Amazon Aurora for its European email marketing campaigns.

Ryanair CTO, John Hurley said that it wanted to work with the world’s leading cloud to develop and deliver services that will transform customers’ travel experiences.  This will involve rebuilding core applications, converting data into actionable insights, and creating intelligent applications; we are putting the solutions in place to continue our leadership in the travel industry.

Ryanair will also work with AWS’s ML Solutions Lab to create an application that detects surges in demand for specific flights and predicts changes to flight schedules.

 

Fujifilm sues Xerox over merger backdown

xerox-parc-alto-personal-workstation-1973-bwFujifilm is to sue Xerox over damages related to the failed merger between the two companies. It said that as far as it is concerned the contract between them is still valid.

For those who came in late,  Xerox backed out of the deal after a successful revolt by activist investors Carl Icahn and Darwin Deason and the replacement of the Xerox  CEO.

Fujifilm Chief Operating Officer Kenji Sukeno said at an earnings briefing that his outfit is currently consulting m’learned friends on the schedule for filing the lawsuit and plan to go to court soon.

“The contract that ties the two companies together is still valid. We will push for the legality of it. There was a legal contract that everyone agreed on, and after that a few shareholders wanted to put a stop to it”,Sukeno said.

Fuji and Xerox were poised to join forces at the end of January in a stock swap deal that would have handed Fuji control of the American printer. However, a public relations campaign and legal battle waged.

 

 

Salesforce accelerates in Europe

Screen shot 2013-12-18 at 5.32.27 PMSalesforce is introducing its Accelerate partner assistance programme to Europe.

Speaking to the assorted throngs at the outfit’s World Tour London event, Salesforce EMEA vice president of channel and alliances, Leon Mangan, said that the move would drive and accelerate partners who want to develop ISV solutions onto AppExchange.

He described it as a mentoring and coaching model where it will carry out webinars and workshops and give each of the partners a mentor.

The plan has been running in the US since  2016. Salesforce will take applications in batches, focusing on high-growth sectors, the first of which will be those developing apps for fintech and insurance.

The company sees Fintech and insurance as its most significant addressable market opportunity although other areas are expected to follow.

Interested partners can submit their applications for the programme at the end of June, but competition is likely to be tough as there are just 20 spots available. The schedule will start in September with individuals from different Salesforce departments volunteering to act as mentors.

 

Arcserve achieves advanced technology partner status on Amazon

amazonData backup and availability outfit Arcserve has achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN).

As an Advanced Technology Partner in the APN, Arcserve has to evangelise cloud innovation with AWS.

ArcserveVP of Products Oussama El-Hilali said the company focuses on protecting heterogeneous environments, and working with AWS is a natural extension of that philosophy.

“We are honoured to become an Advanced Technology Partner in the AWS Partner Network, an achievement that further solidifies our commitment to continued cloud innovation. Our extensive multi-cloud capabilities underscore our deep understanding of AWS”, he said,

Arcserve offers enterprise capabilities for customers using Amazon Simple Storage Service (Amazon S3), Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Elastic Block Store (Amazon EBS)

Arcserve VP of Global Strategic Alliances Scott Walker said that the company has partnered with AWS since it launched Arcserve UDP several years ago.

“Achieving Advanced Technology Partner status in the APN allows us to continue creating innovative solutions for our customers to scale infrastructure while protecting their investments in existing systems cost-effectively.”

 

Sophos sees sales hike

sophos-HQChannel-based Security outfit Sophos has announced annual results which saw its annual sales hiked by more than a fifth.

The company grew revenues by 21 percent to $641 million in the year to 31 March 2018, with billings hiking by 22 percent to $769 million.

Sales of Sophos Central more than doubled, from $88 million to $186 million and its subscription renewal base has now breached the $1billion mark.

CEO Kris Hagerman said that 2018 was a “strong year” as the company continued to take share in the market,.

“We execute a differentiated strategy of delivering advanced and highly-effective cybersecurity solutions designed to be simple to use, managed in the cloud, and sold 100 percent through our channel partners”, he said.

Some of this is a general improvement in the security industry.  Gartner said that total global IT security spending vaulted 8.4 percent last year to reach $89.1 billion, but some of it might be because Sophos is scoring sales off its rivals.

Sophos’ adjusted operating profits nearly matched revenues by rising 20 percent to $46 million. However it was not all good news – the firm posted a pre-tax loss of $52 million on the back of foreign exchange losses.

Hagerman added: “We have a massive market opportunity in front of us, and our strong and growing subscription base and growth in new customers, combined with our next-generation technology in endpoint and firewall and our Sophos Central cloud platform, position us well for FY19 and beyond.”