Channel player Business Systems (BSL) has written a cheque for Acrinax and bought itself expertise around the contact centre as a Service (CCaaS) and workforce engagement management technologies.
The firm has also developed its own tool called Acrinax Chat, which is a real-time translation offering that is being used by its global customer base.
The deal will see the Acrinax managers Damian Bowen, David Baughan and Andrew Jacobs joining the BSL leadership team.
BSL CEO Adam Kantor said that it would be adding in the Acrinax offerings to its cloud contact centre and workforce engagement practices to add more depth to the technology it could put in front of customers.
“Joining forces with Acrinax is a logical step for us and brings additional depth to what we can offer to our customers as they look to transform their contact centres with best-of-breed solutions”, he said.
Acrinax director Damian Bowen said that the deal would offer benefits to BSL as well as its customers.
“The coming together of Acrinax with BSL will enable us to deliver even more strategic and transformational contact centre solutions to our combined customers. Migrating to the cloud is at the top of their priority list, and this partnership will enable us to deliver this strategic transformation for all of them”, he said.
