Gradwell Communications has been confirmed as 3CX’s first solutions provider for the UK as the company moves from a traditional box-shifter and software licence flogger to more value-add solutions and services.
Gradwell’s channel community will now have the opportunity to take full advantage of increasing demand for 3CX’s IP PBX, plus the telephony solutions and services that wrap around it.
3CX CEO Nick Galea said that Gradwell was a visionary in the UK business communications market, having been one of the first to launch a SIP trunk service.
“It’s an honour to be able to team up with an established and leading provider in delivering a complete solution for the on-premise and cloud market. Customers and partners will have peace of mind that they are buying a solution fully supported and guaranteed end-to-end,” he said.
“Delivering successful VoIP solutions is about so much more than providing the required number of IP PBX licences, and that’s where Gradwell’s value-add services come into play,” explained Gradwell’s founder and CTO, Peter Gradwell. Gradwell is one of the UK’s fastest growing cloud communications providers focusing on small to medium-sized enterprises.
As well as 3CX’s licences channel partners will now be able to drive new business and revenue generating solutions, from a single supplier, by offering Gradwell’s wraparound solutions including highly-secure hosting, server provisioning, SIP trunks, session border controller (SBC) installation, CRM integration and handsets. The Gradwell team also has extensive expertise with 3CX’s Call Flow Designer so can implement all necessary call routing requirements.
“Gradwell is the only provider to have developed solutions, specifically designed for the channel, which complements the features and functionality of the 3CX IP PBX. For example, with a Gradwell solution, the end user can push call recordings to cloud storage devices, freeing up considerable server space,” the company said.
Other value-add offerings from Gradwell include a team of 3CX accredited engineers dedicated to hosting and supporting 3CX, onboarding resources working exclusively on 3CX and a 20 strong front-line support team to answer and manage any issues.
Jamie Ward is now Gradwell’s newly appointed sales, and marketing director said that the new agreement with 3CX with other channel changes means he has taken the job during interesting times.
“Gradwell wants to provide the channel community with VoIP solutions that give them a huge opportunity to drive new business and increased revenue. The agreement with 3CX does just that. Our complete solution eliminates all the complexity around the deployment of a VoIP solution, not just for our resellers but for their customers. Happy customers, mean happy resellers and happy resellers mean repeat business for 3CX and Gradwell,” said Ward.