Category: News

Big Blue man warns that GDPR will change businesses

Dele-Atanda-1-730x480IBM’s iX Automotive, Aerospace and Defence Chief Digital Officer and digital entrepreneur Dele Atanda warned that when the General Data Protection Regulation comes into effect on 25 May 2018 the context in which businesses and their customers collect, share and use data will change forever.

He is setting up a personal data wallet and marketplace dubbed MetaMe which takes advantage of the “Clean Data” economy that the new law inspires.

Atanda said that GDPR would allow for a rebalance regarding the relationship between data seekers (businesses for example) and individuals. Finally, individuals – customers – will have more say over how their personal information is captured and processed. Companies will have to ensure the data they hold is valid, confidential and fit for purpose.

Under GDPR notions of privacy, consent, transparency and accuracy become paramount. And while these new regulations will enforce businesses to reset how they operate, it’s clear that this redistribution of power will enable them to innovate and allow for new equitable and sustainable opportunities.

Atanda said the Clean Data economy is underpinned by privacy, individual ownership and mutual benefit for individuals and businesses from the use of personal data in contrast to the nefarious tracking and exploitative data acquisition practices of the surveillance led ‘Dirty Data’ economy. In the Clean Data economy, businesses pay individuals for their data creating a more fair and equitable relationship between both.

Clean Data is made tangible by MetaPods (mPods), which are crypto information objects that use artificial intelligence (AI) to enable granular, precise and minimum units of data to be isolated and encrypted based on an intention – buying or selling health insurance for example. mPods are shared and traded privately and contextually in exchange for Krypto Koins, MetaMe’s currency.

Atanda said: “To give an example of how mPods can revolutionise the digital sphere, let’s use the burgeoning wellness industry as a demonstration.

“mPods are efficiently like digital cards – they serve information. Each card has a colour code and a score. The colour code – or RAG status – relates to how identifiable the data stored on each card is. So a green card shows that no information on that card can be used to identify the individual. An amber card means some information could be identifiable. A red card indicates that some or all of the information is confidential.

“The score signifies how sensitive the information is. So the m-Exercise card has a rating of two out of ten because it contains no sensitive material – this information (exercise activity, steps are taken) is similar to data captured by any standard activity tracking device such as a Fitbit. The card is green because it contains no identifiable information.

“MetaMe’s system makes it easy for people to understand how sensitive their information is and therefore how careful they need to be with it. Moreover, the more sensitive the information, the more value it has to companies operating within the wellness sphere and thus the more people can expect to be paid for sharing this information with brands in our marketplace.

“As a non-identifiable and low sensitivity card, the m-Exercise pod could also be shared with a personal trainer. The trainer could check how well an individual was maintaining a fitness programme. If required, the trainer can provide remote coaching, intervention, support or motivation according to an individual’s performance.

“At all points, the value of an mPod is couched contextually. Sharing health or exercise information with an insurer will command more value when looking for life insurance. This is key. The value of an mPod is based upon identifiability, sensitivity and context. The value of an mPod fluctuates depending on who’s enquiring for its information.

“If you want to maintain a healthy lifestyle for example you could share the m-Diet, m-Exercise and m-Health Plan cards with companies you know will provide you with healthy products. These companies will pay you for this information to better understand you as a customer and better tailor their products and services to your needs. By selling these mPods to relevant companies, you can receive tailored offers seamlessly and transparently. You only need share the minimum amount of information required to achieve your goal – in this case earning money and getting healthy products and services tailored to you.

“You can take this further and use these mPods to receive concierge services from your trainer, nutritionist and the marketplace based on your wellness behaviour and data. The choice is always in your hands. You choose how much – or how little – information you share and you will only receive information or offers that are relevant to your requirements.

“Only companies that meet ethical and responsible data usage criteria that agree to abide by the rules of MetaMe’s marketplace will be able to access your mPods. You won’t even have to manage mPods on an individual basis. You can put rules on your data, and only companies that meet your criteria will be allowed to access your mPods. You can do this holistically or individually by mPod.

“With MetaMe you retain complete sovereignty of your information. You’re just allowing third parties to access your data as and when the need requires based on rules that benefit you and brands you like and trust. Your information is no longer scattered across the web; it’s in your data store under your control.

“And while this might seem like a giant leap into the dark, it isn’t really. In the digital era, we are used to sharing things on social media and getting recommendations based on previous purchases. This is no different. That photo you shared on Facebook is a piece of information. The like you received on Twitter for your latest playlist is of value. Recommendations can only be served because of data companies hold about you.

“The critical objective of mPods and MetaMe, the app used to make them, is to create a framework whereby people can be paid and fairly rewarded for sharing this data safely without having to think about it. The culture of sharing information and receiving recommendations is well established, and the ecosystem is in place. It is just that the value exchange is out of balance. It’s not a huge cultural shift or massive behaviour change for people to be rewarded for the sharing they already do regularly. We’re simply applying behavioural patterns already embraced in a slightly different and more personally beneficial manner.

“The big social media companies are making billions of dollars on the back of people sharing information. What MetaMe aims to achieve is the same, but making that exchange, that transaction more equitable.”

Dele Atanda continued: “MetaMe’s primary commercial model is to enable people and businesses to share information with each other in a mutually beneficial manner, creating a virtual circle that encourages both sides to share more with each other.

“This eliminates wastes by ensuring that businesses are ultimately matched with people who value their services. People can find products and services they require or desire, but more importantly, it lays a foundation for the fair and ethical use of data and artificial intelligence to benefit people, companies and society as a whole.

“This fundamental alignment of interests is not only more responsible and sustainable for business in general; it is essential to the establishment of a fair, safe and trustworthy digital economy that does not expose us to rampant manipulation and exploitation.”

BT slashes 1,300 jobs as outsourcers suffer

Kitten-KongBT announced it would be slashing 13,000 jobs to save £1.5 billion over the next three years, mostly due to the poor performance of its outsourcing arm.

The restructuring comes after BT’s full-year results revealed its revenue declined one percent year on year during the 12 months ending 31 March 2018 – to £23.7 billion while operating profit was up seven per cent to £3.4 billion.

BT’s results were hampered by its troubled Global Services business which saw revenue decline nine percent to just over £5 billion, with EBITDA dropping 12 percent to £495 million.

BT said that of the 13,000 job cuts around one third would come overseas in the Global Services division.

BT is also to abandon its London HQ in favour of 30 “modern strategic sites”.

BT CEO Gavin Patterson said: “Decisions like this are not easy. We recognise that it is going to affect a lot of people, but ultimately we need to do these things to ensure that we remain a competitive business going forward and that we can benchmark our performance against peer companies.”

BT said that the majority of the redundancies would come from back-end roles and mid-management, adding that simplifying its structure will result in “fewer, bigger, more accountable leadership roles”.

It will, however, recruit around 6,000 new employees to “support network deployment and customer service”.

In Global Services, BT plans to introduce new digital products and focus more on its top global customers, while “significantly lowering costs”.

BT said: “The next phase of BT’s transformation coincides with changes in the telecoms market with exponential growth in data consumption and network capacity requirements and increasing competitive intensity from established companies and new entrants.

“It is critical that BT transforms its operating model to build a lean and agile organisation that delivers sustained improvement in customer experience and productivity.”

It is not the only big outsourcer which has been suffering lately. Capita announced losses of £513 million and other firms are finding it hard to compete against smaller rivals.

KnowBe4 security appoints Roger Grimes

B1hYC19TB3S._UX250_Security training outfit KnowBe4 has announced that it has appointed  cybersecurity expert and author Roger Grimes as its new data driven defence evangelist

Roger Grimes is a computer security consultant, instructor, holder of dozens of computer certifications and an award-winning author of 10 books and over 1,000 magazine articles on computer security. He has worked at some of the world’s largest computer security companies, including Foundstone, McAfee and Microsoft.  He has been the weekly security columnist for InfoWorld and CSO magazines since 2005.

KnowBe4 CEO Stu Sjouwerman said: “I’ve been a huge fan of Roger’s work for many years. He’s one of those heavy hitters in the industry who is well-known, well-spoken, yet extremely humble and hard working. He’s full of many thought-provoking ideas, and I do not doubt that he will be an invaluable asset to our company.”

“With social engineering being a factor in 93 percent of all successful data breaches, I believe that working on any other problem in the security industry would be an inefficient use of my time”, said Grimes. “This job allows me to pursue my biggest passion in the cybersecurity industry of promoting a culture that supports the data-driven defence. I look forward to working with Stu and the KnowBe4 team to help drive the company’s ultimate vision.”

KnowBe4 was founded by data and IT security expert Stu Sjouwerman. It helps organisations address the human element of security by raising awareness of ransomware, CEO fraud and other social engineering tactics through a new-school approach to security awareness training.

Kevin Mitnick also works at the outfit as KnowBe4’s Chief Hacking Officer. He helped design KnowBe4’s training based on his social engineering tactics.

Logicalis gets key Health and Social Care Network certification

Medieval-Doctors-Dissection-of-a-CadaverIT solutions and managed services provider Logicalis UK, announced it has achieved Stage 1 CN-SP compliance on the government’s new Health and Social Care Network.

The certification comes after meeting stringent criteria to establish Logicalis UK’s services as fit for purpose, value for money and interoperable for use in health and social care. The Health and Social Care Network (HSCN) aims to provide a reliable, efficient and flexible way for health and care organisations to access and exchange electronic information.

Bob Swallow, MD of Logicalis UK, said: “Accomplishing this level of compliance is a great recognition of our hard work. Becoming an official HSCN supplier will help to drive forward our own development and further strengthen our commitment to the healthcare sector, in which Logicalis already has a long track-record of success.”

By achieving Stage 1 CN-SP compliance, Logicalis UK now has the opportunity to provide HSCN connectivity and overlay services. It is already embarking on the process of achieving Stage 2 certification, meaning it will then be able to physically connect and deliver live network services for HSCN customers by early summer this year.

Bob Swallow added: “Gaining Stage 1 compliance demonstrates a clear level of trust in our quality of service, but it’s just the beginning. Logicalis UK is committed to the HSCN programme long term. We look forward to supporting our customers in taking full advantage of what HSCN has to offer, with the end goal of allowing them to transform the services they provide by enabling them to have reliable access to vital systems and information.”

Through the HSCN, customers have the option of three routes to market for their procurement process, including the existing and established Network Services framework (known as RM1045), on which Logicalis UK is represented on eight of the 10 lots. HSCN went live in 2017 and replaces the outgoing N3 network, which has been in operation for 13 years.

Bynx partners with Netmetix for global delivery

LOD_Cloud_Diagram_as_of_September_2011Software house Bynx has turned to cloudy outfit Netmetix to assist in the delivery of their automotive software solutions across the globe.

Bynx makes automotive software for vehicle leasing, contract hire, fleet management and vehicle rental, and Netmetix provides the Microsoft Azure Platform.

Bynx wanted to expand its offering to include additional international territories and required a solution to fit its needs that is both efficient and cost-effective.

Since Bynx was looking to deliver its applications to far-reaching destinations, it was imperative that speed remained a priority. Therefore, to tackle any potential latency issues that could occur as a result of the international deployment, Netmetix suggested that the Microsoft Azure Platform would sort this out.

The first international project that Netmetix delivered for Bynx was for a potential customer based in Mexico. Netmetix identified that the Azure Data Centre in Houston, Texas could reduce latency and prove that the application delivery speed was accurate. Netmetix delivered a bespoke package, designed to Bynx’s required specifications that were fully configured, monitored and supported across multiple time zones.

Bynx was able to formally finalise a deal with its customer in Mexico, not least in thanks to the Azure platform which Netmetix provided.

Netmetix has since been working on further opportunities with Bynx to manage the delivery of its applications from other international sites including the UAE, Australia and China. One recent project required Netmetix to deliver services for one of Bynx’s clients located in Norway, for which the Microsoft data centre in Amsterdam, Europe, was ideally positioned to provide an efficient and reliable service.

Paul Blore, MD at Netmetix comments: “Our ongoing partnership with Bynx is an inspiring opportunity to provide infrastructure to an organisation which is expanding around the world. We’re looking forward to assisting Bynx with many more  international rollouts in the future.”

 

SCC buys Hobs On-Site

history-of-print-16th-century-printing-companySCC has acquired reprographics goliath Hobs Group as part of a cunning plan to boost its document management offerings.

SCC has written a cheque for Hobs On-Site, which provides specialist services in document digitisation, document process re-engineering, print room, mail room and digital mail management.

Under the deal, it will be renamed M2 Managed Document Services.

Hobs On-Site recently increased revenue four percent to £8.1 million and increased average staff numbers to 104.

Hobs CEO James Duckenfield said M2’s ability to grow the business “is greater than ours”.

SCC said the acquisition would drive a paper to digital strategy for its customers.

Hobs On-Site managing director Simon Kelly will transfer with the acquisition and continue to run the specialist business.

John Taylor, CEO of M2, said: “We are delighted to bring Hobs On-Site into the family. They provide a complementary set of services to both our production printing business within M2 and SCCs digital workplace offering.”

Duckenfield added: “Hobs On-Site have an excellent client base, and provide services that businesses need as they go digital. We have worked in partnership with M2 for many years and agreed that their ability to grow the business is higher than ours. We are confident that the business is going to a fantastic new home and one where we will maintain a strong relationship with our clients as well as with M2.

“We will continue to provide reprographics, legal support services and our range of 3D and virtual reality offerings through Hobs On-Site and to the wider marketplace.”

IDE reports £65 million profit thanks to acquisitions

News-HeaderIDE has reported a revenue of £65 million for its last financial year, thanks mostly to the three firms it acquired.

IDE, which  was formerly known as Cortex, saw sales for the year ending 31 December 2017 spike 50 percent on the previous year.

In 2016 the company bought Selection Services and C4L Group and took over 365 ITMS in a £4.6 million deal last April.

365 ITMS contributed £10.4 million to the overall revenue during the nine months it was under IDE’s ownership last year.

IDE’s interim chairman Bill Dobbie said: “2017 has been a year of continued investment and building upon the foundational work that commenced in 2016. Concurrently with this investment, we delivered 18 per cent organic revenue growth and achieved significant sales success.

“Fundamentally, this illustrates the competitiveness and relevance of our portfolio of products and services within our target market.

“Our intention for 2018 is to complete the integration of the three businesses we have acquired in the last two years, significantly reducing our cost bases and becoming more focused on sustainable, recurring margins than revenue growth.”

It was not all good news, IDE saw operating losses widen from £3.8 million in 2016 to £12.5 million last year.

The group said that in 2017 a number of high margin legacy contracts came to an end, and that a number of managed services contracts were one-off deals rather than recurring agreements.

IDE commissioned a “lifecycle facility” in Dartford, in response to demand from customers to refresh devices.

As a result of “disappointing cash generation” IDE embarked on what it referred to as a “major cost reduction programme” in January which will see it reduce overheads and shave £2 million from its personnel costs.

It added that further costs reductions will be necessary to make the business profitable .

Getronics looks to former BT and Colt manager for COO

3565746760001_5488856853001_5488858743001-vsGetronics has named former president of BT’s global customer services Rogier Bronsgeest as its chief operating officer.

Bronsgeest worked at BT for more than six years, leaving in December 2015 to join Colt as chief customer experience officer. He will begin his new role immediately, with Getronics claiming the new hire is “the right man to help the ‘new’ Getronics fulfil its goals and ambitions”.

He said that he would continue down the path chosen in recent years and build on the new Getronics vision, go-to-markets and value propositions,

“I am looking forward to improving our user experience and helping Getronics establish itself as the preferred partner for businesses in transformation”, he said.

Bronsgeest worked more than five years at the IT services firm between 2004 and 2009 as executive vice president of global service delivery and global programme management.

Bronsgeest replaces Thomas Fetten, who left Getronics in December 2017 before joining cybersecurity specialist SecureLink as CEO in March.

There has been much motion at Getronics in the last year. CEO Mark Cook stepped down last August to be replaced by the majority shareholder of its new investor – Bottega InvestCo – Nana Baffour.

GCI gets investment from Mayfair for future acquisitions

Finding-Nemo-Shark-Wallpaper-HDIT services provider GCI has announced that private equity house Mayfair has become majority stakeholders in the business, giving it more than £60 million investment fund for further acquisitions.

GCI  has been a bit of shark in the last few years, snapping up Blue Chip Data Systems and Freedom Communications. With £60 million to play with, the company is guaranteed to be window shopping for more targets.

The company has indicated that it is in no hurry to make more acquisitions as it does not see itself as having many gaps in its portfolio.  It is more interested in strategic investments to provide speed, scale, and market share.

However, it added that it would be looking out for innovative companies that can further add to its service range.

The move means previous majority stakeholder BGF will be exiting entirely from the business. Wayne Martin, who sold most of his shares to Mayfair, will continue to retain a stake in the company.

Oracle creates “self-driving” cloud services

two-clouds-1385018843_27_contentfullwidthOracle released three more autonomous cloud services which it is calling “self-driving” database and development platforms – which we assume cannot crash into any cyclists on a dark night.

The three new products are Oracle Autonomous Analytics Cloud; Oracle  Autonomous Integration Cloud and Oracle Autonomous Visual Builder Cloud. The trio of products comes two months after Oracle unleashed its Autonomous Data Warehouse

The batch of autonomous services all uses machine learning to provide intelligent patching, upgrading, tuning, and resource scaling, which Oracle sees as a cunning plan to beat Amazon Web Services.

Amit Zavery, executive vice president for Oracle Cloud Platform, told the assembled throngs at a media launch that all three new services “give customers the ability to build applications as well as get analysis inside the data quickly and easily”.

The analytic cloud service provides customers with pre-built models they can use to drive deeper analysis of their data and better optimisations, Zavery said.

The integration cloud service recognises the proliferation of SaaS across the enterprise, and the challenges in connecting diverse platforms and solutions, Zavery said. That product uses machine learning to understand different elements inside an integration flow and quickly connect them. It comes with pre-packaged connectors to products from Salesforce, Workday and SAP, he said.

Oracle’s visual builder service is geared for would-be developers without much, if any, coding skills. The autonomous functionality will make the low-code platform even easier for them to rapidly create and extend desktop and mobile apps, Zavery said.

In June, Oracle is expected to release another significant database offering—the OLTP database—as an independent cloud service.

The company has said by the end of summer customers will see Express and NoSQL autonomous databases, along with a layer of other autonomous services pairing databases with analytics, data management and visualisation tools.

Digital payments are changing the channel

imagesDigital payments are creating new value by changing how buyers and suppliers find and do business with each other according to the CEO of Adflex.

Patrick Bermingham said it is surprising how many big organisations still rely on traditional paper invoicing and BACS to pay their suppliers.

While this approach has some advantages, the stretching of standard payment terms – particularly in embattled sectors like construction – is causing suppliers considerable pain.

He said that the high volume of human and capital resources required to set up and maintain admin-heavy supply chain finance processes means buyers often struggle to onboard new suppliers.

“This ‘process overhead’ can be so cumbersome that many buyers become resistant to change, opting instead to limit their supplier choices to a small number of partners, meaning they end up doing business with only a tiny fraction of the overall market”, Bermingham said.

Digital payments integration and the popularisation of B2B card payments in the supply chain is enabling dramatic change. Here, buyers, acquirers, and suppliers can all plug into independent stakeholder-agnostic payments platforms that offer simplicity and efficiency as fundamentals, by doing the invoicing, payment and reconciliation ‘heavy lifting’ on their behalf.

Card payments enable large parts of the payments process to be automated and streamlined, reducing administrative headaches for procurement teams and suppliers alike. For example, Level 3 purchasing cards use bespoke electronic card management information systems. These systems receive invoices electronically, cost-allocate and then reconcile them, all without human input. This creates significant process efficiencies by freeing up internal resources at either end.

Best of breed B2B payment processing platforms also provide detailed email remittances and portals accessible to buyers and suppliers 24/7. These portals include information about past and incoming payments and calculators that allow stakeholders to input their data to show the cost of payments and savings offered – removing any uncertainty and complexity from the equation, he said.

Suppliers that are connected to a well-populated platform can position themselves favourably to buyers. What was once merely transactional has now become a tool to enable the harmonisation of commercial engagement, which is, in turn, allowing stronger, deeper partnerships.

Payments integration is playing an increasingly influential role in supplier selection, evidenced by the sharp rise in tender documents that enquire about supplier acceptance of card payments, and even whether they accept Level 3 purchasing cards. Suppliers who can answer in the affirmative can position themselves more favourably in tenders with any buying client operating a card programme.

Joining an established business network is also beneficial for suppliers – it opens them up to other buyers and issuers in the system. Plus, as a card acceptor, they automatically become part of the network of the card scheme they partner with – Visa or Mastercard, for example. Since the card schemes publish lists of accepting suppliers, buyers use these to identify suppliers on the same network as them – increasing merchant visibility amongst their target customers and driving business growth.

 

Nadella says we are in a new industrial revolution

Hartmann_Maschinenhalle_1868_(01)Top Vole and Microsoft CEO Satya Nadella claims that the world is becoming a computer with computing getting embedded in everything that moves and somethings that don’t.

Talking to the assembled multitudes at Vole’s annual Build conference Monday, Nadella said that means that suppliers have a responsibility to protect people’s security and privacy, as well as to sustain and grow economic opportunity around the world.

“We have the responsibility to ensure that these technologies are empowering [everyone], that these technologies are creating equitable growth by ensuring every industry can grow and create employment”, he said. “But we also have a responsibility as a tech industry to build trust in technology.”

In his speech, Nadella said the shift to cloud and edge computing can be compared to the industrial revolution, where the period’s core technologies, such as electricity and internal combustion, weren’t something that could be seen. He called the opportunities in the growth of cloud and edge computing, “in some sense, endless”.

New applications, platforms and capabilities in cloud and edge computing were the primary focus of Microsoft’s announcements at the 2018 Build conference. They included the open-sourcing of the Azure IoT Edge Runtime, a new Speech Devices SDK and the Project Kinect for Azure sensor developer kit.

Nadella warned of creating worlds which could have been written by Aldous Huxley and George Orwell, saying “none of us wants to see a future” that they imagined.  He quoted philosopher Hans Jonas, who once said: “Act so that the effects of your actions are compatible with the permanence of genuine human life.”

“We need to develop a set of principles that guide the choices we make because the choices we make are going to guide our future”, Nadella said.

Ousted Xerox CEO and six board members still at work

91dc16ab4a65742ca57074215f67b2d3Xerox CEO Jason Jacobson and six board members are to remain at the vendor, despite a deal being reached with activist investors that would have seen them depart.

For those who came in late, the Xerox board and two activist investors (Carl Icahn and Darwin Deason) had a scrap over the outfit’s direction and an agreement was announced last week that would see Jacobson and a host of board members clearing out their desks, to be replaced by Icahn favourites.

But now  Xerox released a statement overnight claiming that this agreement has expired, meaning all leadership will remain in place.

Icahn and Deason have attacked the Xerox board for displaying “brazen self-interest”.

The statement said: “The settlement agreement we entered into with Xerox and a unanimous Xerox Board earlier this week expired without the Xerox Board permitting the agreement to take effect, once again intentionally violating their fiduciary duties to Xerox shareholders by pursuing their own brazen self-interest.

“This inexplicable turn of events occurred for one reason only: the Xerox Board recklessly refused to follow through with the leadership and governance changes we agreed to, demanding unprecedented additional approvals for their own personal self-interest.

“Over the next few months, we intend to see that ‘massively conflicted’ Jeff Jacobson and old guard directors like Bob Keegan, Ann Reese and Chuck Prince – who have already done so much damage to the company, and are continuing to do more damage with these actions – are held fully and personally liable for their misconduct.”

The dispute was largely a result of Icahn and Deason opposing the proposed merger of Xerox and Fujifilm.

The merger plans looked to be in ruins after the agreement between the investors and the board was reached last week, but is perhaps more likely now that Jacobson appears to be back in charge.

Fujitsu launches MSP partner programme

imagesFujitsu has launched a pilot programme that will enable service providers to have a crack at building their solutions.

The firm is aiming to increase its involvement with  MSPs and those using the scheme to encourage more to take its products out to market as part of a services proposition.

The Service Provider Programme pilot will run for a year as the vendor continues to step up its commitment to the channel.

The company said that the emphasis on collaboration and customisation is the main highlight of the MSP programme, which promises partners the chance to co-create solutions with the vendor.

It said that there were opportunities for partners in helping customers manage applications and data, infrastructure and next-generation solutions.

With more users looking for help with digital transformation projects the vendor would also be helping MSPs by developing that helped IT managers get a single view of their operations.

Fujitsu is looking at rolling out more products and services this year that lend themselves to an MSP approach, and Mclean said that it was building on positive momentum from last year.

The plan is to significantly grow the indirect share of the product business and take it from the current levels of around 65 percent up to 90 percent in the next six quarters.

 

MSP day planned for May

indexWednesday 23 May has been declared as the inaugural MSP Day and is being touted as a chance to celebrate the difference that managed IT services are making to UK businesses.

The day, which is being led by Jason Howells, Director EMEA for MSP Business at Barracuda will be seen as an attempt at getting the industry gets together to share success, best practice and insights to give businesses in the UK the best possible experience of managed IT services.

Howells said: “Managed services are about making it easier for businesses to make the most of technology, yet the plethora of products, packages and offerings in the market can make it daunting and confusing. This day, and what it goes on to become, should unite the IT industry behind a shared vision. Behind the jargon, the bold claims and the promises it’s ultimately about giving businesses technology that works. That allows them to focus on the things that are important to them. MSP Day celebrates this possibility.”

At the latest estimate, the global managed services market is expected to grow from $152.45 billion last year to $257.84 billion by 2022. This phenomenal growth is driven by several factors, including budget constraints for installation and implementation of hardware and software, limited IT resources to manage and support managed services, and business needs for greater scalability.

That’s a tremendous opportunity which has been made possible through increased collaboration between the creators, distributors and providers of technology to businesses of all sizes in a wide range of industries. MSP Day celebrates this, with the aim to give those UK firms that are using managed services the chance to learn what’s possible, and how to make the transition securely and efficiently.

MSP Day will see the launch of the State of the MSP Nation Report, a detailed analysis of the appetite and application of managed IT services within UK businesses. The views of those offering managed services will be compared with the opinions of those who are using them to gain a comprehensive understanding of the opportunities and challenges likely to affect the further growth of this sector.

The report will contain a foreword from Clive Longbottom, founder of industry analyst group, Quocirca and 35 year veteran of the industry, who said of  MSP Day:

“The MSP model is now a proven means of SME organisations gaining access to large enterprise capabilities at manageable costs.  The MSP is there for one purpose and one purpose only: to be good at what they offer, and they do that by employing the best specific skills on the market.  An SME’s IT team should also be there for one purpose – to ensure their organisation’s success – which requires different skillsets. By leveraging the services an MSP can provide, the IT staff can be freed up to focus on that one purpose.  On MSP Day, we should all be glad that the MSP model provides such capabilities – and use them to build a better platform for our own organisations’ futures”.

For technology creators, distributors and providers MSP Day gives them a unique opportunity to build partnerships with like-minded organisations. In hearing from their peers about how they’ve successfully developed and sold managed services for businesses in a range of industries, they’ll be able to broaden their knowledge and pick up some useful best practice tips to aid their business growth.

One organisation that’s already signed up is Effective Cyber Security, a specialist provider of security managed services to UK customers in a wide range of sectors, from retail, finance and utilities to education and manufacturing. It’s founder, Rick Gray, pledged his support for MSP Day:

“The cybersecurity industry is primed for managed services. Too many businesses waste money on security products and services that either don’t work, aren’t appropriate or are only partly effective, leaving them exposed and vulnerable to cyberattacks. Being able to show how managed services can help them to overcome this is at the heart of our offering, and that’s why we’re supporting MSP Day.”

For the UK’s small and medium-sized businesses, for whom managed services could be a cost-effective platform to support their growth, MSP Day represents an opportunity to demystify the concept of managed services and visualise how exactly they might impact on their business. The development of an online community alongside the day will give them the chance to share advice and tips with other businesses who are facing the same challenges, as well as find answers to their questions. Most importantly, it’s an opportunity to hear from the experts in this field without feeling like they are getting a sales pitch.

In a world where businesses are seeking to do more with less resources, MSP Day 2018 will kick-start a movement aimed at tackling this challenge.

Creators, distributors and providers of technology can register at http://cuda.co/mspday to show their support and access a helpful toolkit of MSP Day assets.