UK companies do not really know how to talk to people

The UK lags behind the rest of the world when it comes to customer communication according to a report by Avaya Holdings and Davies Hickman Partners.

Three-quarters of UK consumers have expressed frustration at how difficult it is, when interacting with an organisation, to switch from one means of communication to another without having to start the process over again.

Ignition starts distribution deal with Okta

Ignition has struck a value-added distribution agreement with enterprise identity management outfit Okta for the UK and Nordics regions.

Signing Okta is part of a cunning plan for Ignition’s overall channel strategy and complements its existing portfolio and identity reference architecture.

The agreement provides resellers with something to flog to  enterprise customers looking to securely connect and manage people and technology within a complete ecosystem.

Mobile operators want access networks and edge cloud

Over 70 percent of mobile operators believe that ownership of access networks and edge cloud infrastructure will give them a competitive advantage over public cloud providers in the 5G era.

According to a survey conducted by Heavy Reading, for Accedian, found that more than half of mobile operators expect to introduce network slicing within two years of commercial 5G launch, and over a longer timeframe.

Another 61 percent will have “extensively deployed” network slicing. By harnessing access and mobile edge ownership, and new networking slicing capabilities, operators can guarantee and monetize new levels of customer experience.

IBM sees results from its new partner programme

Biggish Blue told its PartnerWorld Think 2019 conference in San Francisco that it was seeing the results of its revamped partner programme.

IBM Partner Ecosystem in North America VP Dorothy Copeland said that IBM had got its mojo back after bringing in the new cunning plan two years ago.

IBM’s ecosystem strategy focuses on business model variety. The idea was to simplify the programme, making it easier for IBM partners to embed new technology into their business while welcoming new cutting-edge partners into the programme.

Channel needs to educate on SD-WAN

SD-WAN is supposed to be a big disruption for businesses, but the technology will hit the rocks unless the channel educates  users about it.

Research from Cogeco Peer-1 has indicated that 72 percent of customers do not fully understand SD-WAN and a third worry it will disrupt their business and not far off half concerned about the security issues.

Director of product at Cogeco Peer 1 Tom Adams said that those who have gone down the software defined route have seen OPEX, cost and efficiency savings and the channel will need to get more customers over the hurdle of hesitation to the adoption stage.

Cloud migration is a priority for most companies

Cloud migration will be a priority investment for 70 percent of business leaders over the next year.

Beancounters at research outfit KCOM have added up some numbers and asked 250 C-level decision makers across several industries, including healthcare, government, and retail what they were thinking about.

About half of respondents said that their top priority in the next year will be digital transformation.

Big Blue announces a wave of channel changes

A not so mobile X86 PCIBM has been talking through its channel changes with the assorted throngs at Partnerworld.

IBM announced a raft of new storage incentives in April last year, which enabled partner sellers and systems engineers to earn up to $100,000 in stackable rebates. The incentives covered all-flash arrays, Spectrum software and IBM systems deals.

Humans are responsible for printer based hacks

More than 60 percent of businesses were breached last year as a result of security flaws in printers.

Analyst outfit Quocirca has been adding up some numbers and thinks that the majority of breaches are triggered by an organisation’s employees, despite 70 percent of businesses believing malware to be the biggest threat to them.

TIBCO forms partnership with IHS Markit

TIBCO Software has entered into an agreement with IHS Markit, a provider of critical information, analytics and solutions for the major industries and markets.

Using TIBCO Spotfire and related technologies, this partnership will deliver analytics capabilities that provide accelerated and meaningful insights, by making vast amounts of energy data more readily available, as well as speeding up the exploration of data.

Firstcom Europe snaps up Telesis

Cloud comms outfit Firstcom Europe has written a cheque for the  Bolton-based comms company Telesis.

The move is part of a cunning plan to strengthen its UK position and will take Firstcom’s European revenues to the €35 million mark and gives the Luxembourg-based outfit a foot in the door of the UK market.

It wants to use acquisition as a means of increasing the turnover with the sights set on reaching the €60 million by the end of this year.

Asolvi takes Vantage

European SME service management software company Asolvi has acquired Vantage Computing.

The procurement of Vantage Computing will enable a large number of Asolvi’s customers  to benefit from Vantage Online: Vantage Computing’s cloud-based product, currently providing streamlined and in-depth insights for 150 organisations. Now underneath the Asolvi umbrella, Vantage Computing’s software solution will reach even more small to mid-sized businesses and be further developed for this purpose.

Opportunity knocks for Microsoft’s rivals after Azure direct sale

Microsoft might have created an own goal with its decision to flog off Azure direct.

Beancounters at Canalys think that partner uncertainty around the deal will allow competitors to exploit the opportunity and gain more share in the cloud market.

The analyst predicted that this year would see partners handle an increasing share of the cloud business, particularly in the areas of services, deployment and integration.

Xerox wants to boost SME growth

Copy king Xerox is flagging up the importance of its SME market.

Xerox has been telling investors, or anyone who listens, about its glorious three-year plan, with the channel involved front and centre.  The big idea is to increase its SME revenues.

Plans to increase revenues would not only include taking advantage of a perceived opportunity in the SME arena but also to expand services and software, the outfit has said.

Cloud Distribution signs with Securonix

Cloud Distribution VAD has partnered with Securonix to give its resellers a new SIEM and UEBA platform.

With most companies facing internal cyber-attacks Resellers want packages to help their customers understand user behaviour, study analytics, and stop attacks before they happen.

Securonix, gear uses intelligent machine learning and behaviour analytics, continuously builds a comprehensive risk profile of a user based on identity, IT activity, physical access, and even phone records. These attributes undergo machine learning and AI-based analytics, are analysed against their baseline, their peers and known threat indicators to identify true areas of risk.

Avast teams up with Barracuda

Cybersecurity outfit Avast and the cloudy security company Barracuda Networks have teamed up.

Under the deal, Barracuda will become a master reseller of Avast Business CloudCare, Avast Management Console and Avast Antivirus Security solutions.

Kevin Chapman, General Manager of Avast Business, said that SMEs are underserved by the market as security systems tend to be targeted to the needs of larger enterprises.

Barracuda will acquire the Managed Workplace business (a Remote Monitoring and Management Solution – RMM) from Avast to continue developing the platform and offer its MSP partners a security-centric RMM solution.