SMEs are planning to invest in more automation and security tools according to a survey penned by copier outfit Xerox.
A Xerox survey of SMEs across the UK, US and Canada has found that as the world starts to mull over exiting the pandemic, 85 percent of customers are now more reliant on the channel for support, using more comms technology and after investing in security hardware and software.
The Xerox State and fate of small and medium business survey adds to a growing number of surveys and anecdotal examples pointing to rising confidence across the SME sector.
The vendor found that 64 percent expected to emerge from the pandemic stronger, and 81 percent accepted that the pandemic had made them more reliant on technology. That had translated into budgets, with 75 percent increasing them to get more IT.
Xerox commercial, SMB and channels officer Joanne Collins Smee, said that SMEs revealed that they were looking to spend on digitisation, workflow technology and security, and there was a widespread indication that many were prepared to invest time and money in improving their remote IT support.
“They need technologies designed specifically for them with local service and support from experts who understand their unique business needs”, she said.
Concerns continued, with some worried about getting access to finance, but there did appear to be a sense that the second half of last year had been stronger and optimism was rising.
