Outsourcing king Wipro announced a five-year strategic partnership with Telefónica Germany / O2
As a part of this contract, Wipro will work with Telefónica Germany / O2 and its wider ecosystem to transform its Business Support Systems and associated Quality Assurance to enable better customer experience and growth in the B2B market segment. This Radical IT Transformation (RAITT) programme brings Wipro and Telefónica Germany / O2 together to allow for risk-mitigated self-funded transformation that will benefit both outfits.
The RAITT programme aims to ensure that Telefónica Germany / O2 is well-positioned to modernise and launch a range of new offerings including 5G products and services. As 5G networks and new IoT connectivity solutions start to roll out, this refresh provides not only an essential foundation for the new services but also enables new ways of work at a significantly lower cost of ownership to Telefónica Germany / O2. Wipro will also invest in developing a state-of-the-art digital Business Support platform that will fuel Telefónica Germany’s growth and provide the company with an outcome-based, committed plan.
Wipro Chief Executive Officer and Managing Director, Thierry Delaporte said: “This partnership builds on the bedrock of a 15-year relationship. It directly aligns us with Telefónica Germany’s growth and is a great example of how we are building for long-term success in Europe by embracing a collaborative approach with local industry leaders. I am also proud of the work ethic of both teams who made it possible to finalize this partnership during a global pandemic.”
Telefónica Germany / O2, Chief Technology & Information Officer (CTIO) Mallik Rao said: “We are pleased to partner with Wipro and benefit from its global experience. Our IT transformation project is a key milestone which will enable us to increase the reliability of our systems, improve customer satisfaction and accelerate innovation as we move towards achieving our goals for B2B customers and common services.
