Many firms are in the dark over AI and need better training on its advantages
According to research into US firms from CompTIA just 29 percent of firms are using AI regularly, which is not much different from 2017.
The industry group has found that UK businesses are often following the same trends and reported that a lack of knowledge is holding back customers with more than half the customer base admitting to having a low understanding of the technology.
Some customers have recognised that AI can help: improve workflow (52 percent), analysing large datasets (51 percent) and enhancing customer experience (48 percent) but only 19 percent of firms have developed expert knowledge around AI implementation.
CompTIA senior director, technology analysis Seth Robinson said artificial intelligence represents a new way of thinking about software.
“We’re no longer asking computers to produce a defined result every time, but to produce an undefined result based on general rules. Understanding this difference can be challenging, especially when most businesses are not actively developing their own AI algorithms.”
The issue is slightly wider than just AI and links into general data management practices, which again many customers revealed they were struggling with.
“AI can help with cost savings, but the greater potential lies in opening new doors. Companies that are approaching AI as an IT activity should consider its far-reaching implications and move towards a more collaborative model. AI is a topic that should involve the entire organisation.”
