ContactEngine has named James Walker as its new Chief Customer Officer (CCO) to lead the end-to-end commercial and service relationship for ContactEngine’s new and existing customers across EMEA (Europe, the Middle East and Africa).
Before joining ContactEngine, Walker worked in various executive leadership roles, including as Director of Strategic Clients and Director of Business Customer Services at Openreach, and Client General Manager at BT Global Services.
In a statement, Walker said: “ContactEngine are at the cutting edge of transforming cost and customer service. I look forward to deepening our relationships with current and future customers, building on the value we have already created within several key industries. We have a fantastic opportunity to help organisations realise significant benefits using our conversational AI technology to reduce costs and improve service, and I am delighted to be working with colleagues and partners as we take the next steps in our growth plan.”
ContactEngine has customers in multiple industries internationally, including in banking, insurance, retail, telecommunications and utilities, with clients like Verizon, Virgin Media, TELUS, British Gas, Sky and Whirlpool.
Dr Mark K. Smith, CEO of ContactEngine, commented: “We are confident James will help us grow in our target customer base. He has a very successful track record in customer-focussed executive leadership, and we’re thrilled to have him on board.”
