Cloudy outfit Vlocity has announced today that the UK’s Azur has chosen Vlocity Insurance and Salesforce to further improve customer engagement and satisfaction for brokers and their clients.
Vlocity Insurance is built on the Salesforce platform and Azur wants the tech to engage with policyholders across multiple environments.
Azur cuts transaction chain inefficiencies by using technology solutions that disrupt expensive, inflexible legacy systems. By using Vlocity Insurance’s industry-specific and omnichannel capabilities built on the Salesforce platform, Azur can tailor broker and policyholder management processes.
Azur founder and CEO Graham Elliot said that Azur wanted to change the broker and policyholder experience by pushing outside of industry norms and bringing in new technology to disrupt the status quo.
“With Vlocity Insurance and Salesforce, we have a more complete picture of how we are measuring against this goal because all the necessary systems are in one easily navigable platform built on insurance industry standards.”
Salesforce Global Head of Insurance Jeff To said that the partnership between Vlocity and Salesforce provides agility and insurance industry depth to the customer interactions that Azur requires.
Using Vlocity’s industry cloud software, Azur has configured a multi-line underwriting system that enables content marketing engagement, broker on-boarding, quote and bind, documentation, claims handling, mid-term adjustments, and core system of record functions with all of the data in one place. Vlocity Insurance also eases the transition of legacy insurance systems and historical documentation to the cloud by connecting and integrating with current systems of record.
