V12 Telecom, a privately-owned telecommunications company based in Swindon, Wiltshire has partnered with Highlight to gain greater visibility into its networks and applications and thus enhance the services it delivers to partners and end customers.
V12 Telecom provides internet services, hosted voice, mobile and direct routing to small and medium sized organisations, many of whom are introduced via IT partners. V12 implemented Highlight earlier this year to gain real-time analysis and visibility into the performance of all its services.
Charles Rickett, Co-founder and Managing Director of V12 Telecom said: “One of our most popular products is the supply of Ethernet internet connectivity to a large number of UK customers through multiple carriers. Whilst each carrier offered their own monitoring tools, keeping track of five or more different systems was completely unusable. If something went wrong, particularly out of hours, we had no visibility and no control.”
The company has set up Highlight on a large screen in its Swindon operations centre. This lets V12 deliver 24/7 monitoring. During out of hours, the company has two people on rota who are notified by Highlight if there are any problems. They can then fix the situation while the customer is asleep.
Highlight’s reports are proving particularly useful for V12 and its partners during account reviews with end customers, it’s claimed.
