TrackTrans has announced that Midlands-based Swinson Transport has successfully deployed its company’s cloud-based systems to connect drivers, better use its fleet of 20-plus vehicles and handle more than 700 deliveries every month.
The company said that since installing the TrackTrans system, the family-run business has realised tangible time savings, reduced administrative overheads, boosted business performance, and improved customer service.
The company had been seeing business growth coupled with the increasing complexity of delivery chains in the haulage industry and reviewed the way it managed its own delivery chain processes.
After evaluating the marketplace, the company selected a new cloud-based transport management solution from TrackTrans primarily for its ability to capture and monitor each job journey from beginning to end.
Dave Jackson, Transport Manager of Swinson said: “The time had come to ditch the spreadsheets and embrace automation. TrackTrans matched our requirement for traceability perfectly. What is more, unlike the majority of suppliers where the business model centred around high monthly subscriptions, TrackTrans offered a far more flexible and attractive pricing alternative with a fee per job that could accommodate the fluctuating demands of our customers.”
Swinson uses Transport Management, Proof of Delivery (POD), Vehicle Tracking and Communication capabilities of TrackTrans to keep sight of customer consignments quickly and efficiently. Every driver has access to the TrackTrans system from their mobile devices to view and select jobs depending on their availability and add comments or updates against specific consignments. It connects to head office to provide the status of their location, give live updates on arrival and waiting times, report issues as they happen and then capture final proof of delivery complete with names and signatures to improve customer service on the move.
Automation has boosted productivity without the need for additional headcount because the solution has eliminated the need for manual data entry meaning more deliveries can be handled each day.
The reporting capabilities of TrackTrans have helped Swinson to maximise its fleet of vehicles to boost business performance. Staff can quickly create reports to monitor the turnover for each customer and also measure other Key Performance Indicators (KPIs) such as delivery time targets based on POD activity for specific customers or for different types of vehicle in the fleet.
Roger Murphy, Managing Director of TrackTrans said: “We are delighted to be Swinson’s technology partner. Our cloud-based solution gives smaller players in the fast-moving world of haulage the agility they need to stay one step ahead of the competition without expensive IT infrastructure or set-up costs. In one easy-to-use application, fleet managers have complete visibility and confidence to control and communicate their end-to-end delivery processes inside and outside the organisation and ultimately serve customers every step of the way.”
