Tollring has renewed its contract with BT for the seventh year.
The arrangement includes the supply of Tollring’s call analytics to nearly 100,000 users across the BT channels, supported by comprehensive customer engagement and sales enablement programmes to drive business growth.
The deal covers the continued provision of FMS (Fraud Management System) which protects the BT Group’s network from telecoms fraud.
Working collaboratively with BT, Tollring said it will continue to develop its customer engagement and sales enablement programmes, including fully branded support materials. Additional initiatives include tailored webinars, bitesize tutorials and libraries of sales support material.
These programmes add further value, helping partners and end customers to benefit from leveraging business-critical call data to drive customer experience.
The BT Fraud Management System provided by Tollring, delivers automated real-time fraud monitoring and alerting as well as predictive trend analysis. FMS enables BT to detect fraud and protect against malicious attacks across its whole telephony network. The solution also protects resellers and their customers from illegal telecoms usage and ‘bill shock’, with a customisable credit management element to set usage thresholds and control customer credit limits.
BT Enterprise Senior Hosted Communications Manager Dominic Martini said the new contract allows us to build on astrong foundation, ensuring we can access all the latest updates and benefits that Tollring’s software.
BT Wholesale Commercial and Propositions Director Thea Tanner said call analytics played an important role in both the BT Wholesale and BT Business product portfolios and is highly valued across our business customers and channel partners.
“It provides both BT and our partners with competitive differentiation, enabling proactive customer management, helping to drive retention, loyalty and satisfaction, and not least, increase revenues.”
Tollring Commercial Director Richard Jones said: “Every year, our relationship becomes more established and our software products become more mature and complete in functionality. We are excited to continue building our relationship with BT across our analytics and fraud protection propositions and looking forward to supporting BT in delivering its strategic vision.”
