Tag: Zoom

Zoom and Five9 have another stab at acquisition

Posted on December 7, 2023 by - News

Zoom is having another stab at buying Five9 more than two years after its failed $14.7 billion bid.

According to a Bloomberg report, Zoom, the California-based communications tool vendor, has held acquisition discussions with Five9, which is working with advisers.

Five9, a contact centre software vendor based in California, will likely attract other potential buyers.

Five9 has about 950 channel partners worldwide and 700 in North America. More than 32 per cent of Zoom’s overall sales come through the channel. In 2022, the company said it had over 8,500 partners worldwide.

In 2021, Zoom’s $14.7bn offer for Five9 was voted down by the its shareholders.

 

Zoom sees a five per cent revenue increase.

Posted on November 22, 2023 by - News

Video chat firm  Zoom has reported a five per cent year-on-year revenue increase in its third quarter.

The increase was due to a 20 per cent spike in enterprise revenue and the vendor claims it came from an increase in its big-ticket clients.

The number of customers contributing more than $100,000 in the preceding 12 months increased by a third.

With approximately 209,300 enterprise customers, a 14 per cent year-on-year increase, and a trailing 12-month net dollar expansion rate of 117 per cent, Zoom continues to fortify its market position.

Zoom snaps up Workvivo

Posted on April 19, 2023 by - News

Zoom is acquiring Workvivo as part of a cunning plan to extend its platform.

For those not in the know, Workvivo is an employee communication and engagement platform founded in 2017 that provides an employee experience platform, combining advanced internal communication and engagement tools, a social intranet, and an employee app.

Workvivo’s offering has seen triple-digit growth in the last three years and is used by well-known brands, including Liberty Mutual, Lululemon, Ryanair, Madison Square Garden, and Wynn Resorts.

Zoom more than decimates staff

Posted on February 8, 2023 by - News

The videoconferencing giant Zoom is more than decimating its staff.

CEO Eric Yuan says he is cutting 15 per cent of the staff and would reduce his salary for the coming fiscal year by 98 per cent and foregoing his FY23 corporate bonus.

While this is admirable, one wonders how you get a corporate bonus at all if your bottom line is so bad that you have to axe 15 per cent of your staff.

Zoom appoints Todd Surdey Head of Global Channel & Business Development

Posted on July 15, 2022 by - Moving People, News

Zoom announced that Todd Surdey has joined Zoom as its Head of Global Channel & Business Development.

Surdey joins Zoom with an extensive enterprise and channel background having served in leadership roles at Google, Palo Alto Networks, SAP, Salesforce, and VMware, among others.

He brings with him an intimate knowledge of running enterprise businesses, as well as a long history with and passion for the channel, all of which will be critical as Zoom continues to scale the channel and partner business.

Zoom still goes boom

Posted on May 26, 2022 by - News

It looks like the end of COVID lock-downs does not mean an end for video-conferencing outfit Zoom.

According to its latest results Zoom’s three-month period ended 30 April 2022 saw the core conferencing solution complemented with the launch of Zoom Contact Center, Zoom Whiteboard and Zoom IQ for Sales, a conversation intelligence service for sales professionals, as well as Zoom Events and Webinar functionalities such as Backstage and Webinar session branding.

These offerings are designed to put engagement at the centre of the experience and transform the way users work, connect and collaborate. The company said the products demonstrated its focus on enhancing the customer experience and promoting hybrid work.

Room teams up with Zoom COVID goes boom

Posted on March 4, 2022 by - News

Room has teamed up with Zoom and HP to launch of ‘Room for Zoom’ in the UK and Ireland to help businesses better connect remote employees with those who have returned to the office.

The video collaboration suite provides a physical, tailored video conference space for Zoom users, which the firm says bridges the gap between in-person and remote working for the hybrid workplace.

Room for Zoom offers up a soundproof, modular architecture solution that comes complete with built-in VC lighting, a monitor, webcam, skylights, connected power sources, ventilation, and more.

Room co-founder Morten Meisner-Jensen said the ability to connect colleagues in this way will help improve employees’ working life.

AVI-SPL snaps up Sonics

Posted on February 24, 2022 by - News

Audiovisual reseller AVI-SPL has written a cheque for the Dublin-based AV integration specialist Sonics.

Sonics partners with the likes of Zoom, Sennheiser, Logitech, NEC, Polytech and LG.

AVI-SPL claims it sees “tremendous growth opportunity with Sonics in its local market” and hopes to bolster its operations there, while it also plans to “significantly strengthen its capabilities in Europe and beyond”.

AVI-SPL  MD Michael Kellaway said: “Both companies have led the way in creating customer success with leading-edge AV and unified communications deployments and exceptional day-two services to support them. I’m thrilled to welcome Sonics to our team.”

The acquisition is expected to close next week and will see Sonics become an extension of the existing AVI-SPL UK team.

Zoom sees double-digit growth

Posted on November 24, 2021 by - News

Zoom has reported strong double-digit growth across its top and bottom line in its third-quarter fiscal year 2022 results, not surprisingly.

Total revenues for the quarter reached $1.050 billion, up 35 percent year on year.

While GAAP operating income rose 51 percent to $290 million for the three months ended October 31.

Zoom CFO, Kelly Steckelberg said that in the third-quarter total revenue grew 35 percent year over year to $1.05 billion, exceeding the high end of its guidance of $1.02 billion. “The growth was primarily driven by strength in our direct and channel businesses, which grew at twice the rate of our online business, as well as improved churn in both online and direct segments.

Zoom and Five9 give up on merger

Posted on October 1, 2021 by - News

Zoom and Five9 have mutually terminated the merger agreement started by the parties on July 16, 2021.

At Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom and Five9 each had the ability to terminate the merger agreement.  It is rare that a merger gets as far as the shareholder stage and one of the parties shareholders say “nah, not good enough”.

Eric S. Yuan, Chief Executive Officer and Founder of Zoom was putting his best spin on the situation saying that it would have been good for both and his outfit has not given up on wanting a foot in the door of the contact centre market. He said that the contact centre market remains a strategic priority for Zoom, and we are confident in our ability to capture its growth potential.

Zoom releases new partner packages

Posted on September 21, 2021 by - News

Zoom has announced a new partner programme to try and boost sales of its Zoom Phone.

Resellers now have the opportunity to sell Zoom Bring Your Own Carrier (BYOC) licences, which the vendor claims will open up new revenue opportunities, as well as provide maximum flexibility to customers.

Punters who use enhanced cloud peering to access PTSN will also soon have access to the Zoom Phone Provider Exchange, allowing them to find the provider and provision phone numbers securely from the Zoom portal.

Laura Padilla, Head of Global BD and Channel at Zoom said the Zoom Phone is a fully featured cloud phone system built on the Zoom platform. Zoom Phone BYOC gives enterprise customers the flexibility to keep their current PSTN service providers by redirecting existing voice circuits to the Zoom Phone cloud or implement a hybrid setup with Zoom Calling Plans.

Zoom warns of slow down

Posted on September 1, 2021 by - News

Zoom has achieved its first  $1 billion revenue quarter but has warned that some parts of its business will begin to slow down.

For its quarter ending 31 July 2021, revenues grew by 54 percent year on year – hitting $1 billion for the first time in a single quarter.

The revenue growth was driven by new customer acquisition, Zoom claims. New customers accounted for around 74 percent of Zoom’s incremental revenue during the quarter, while existing customers accounted for 26 percent.

In addition, the video communications vendor saw a 131 percent uptick in the number of customers contributing more than $100,000 in trailing 12-month revenues, as well as a 36 percent jump in the number of customers with more than 10 employees.

Zoom pays millions to make privacy suit go away

Posted on August 3, 2021 by - News

Online conferencing outfit Zoom has agreed to pay $85 million to settle a lawsuit that claims the video communications platform violated the privacy of its users.

The lawsuit claimed that Zoom handed over data of users to Facebook, Google and LinkedIn. It was alleged that Zoom misled users by claiming it offers end-to-end encryption in its video calls and that it failed to prevent hackers from ‘Zoombombing’ calls, which sees them enter meetings they were not invited and includes cases of indecent images being streamed to participants.

BT adds Zoom

Posted on October 15, 2020 by - News

BT is expanding its cloud-based audio and video collaboration managed services by adding  Zoom Meetings to its portfolio.

The move follows the signing of a new carrier agreement between the pair, with BT becoming the first global provider to offer a fully managed Zoom Meetings service to its customers.

The service will play nice with BT’s global voice and will have end-to-end experience monitoring and enhanced security.

BT will also provide Zoom Rooms, Zoom’s extendable software-based conference room offering.

Organisations shout for cloud

Posted on October 5, 2020 by - News

Beancounters at Synergy Research said that organisations are demanding more cloud collaboration solutions.

While total on-premise spending saw a decline, there was growth in video conferencing. The largest segments for spend were IP Telephony, video conferencing, on-prem email and content management.

Teams software-as-a-service (SaaS), conferencing SaaS and communications platform-as-a-service (CPaaS) all saw the most growth out of the hosting and cloud segments. As a result of this, Slack, Zoom Twilio and Vonage all now rank in the top ten of collaboration vendors.