Managed service providers should invest in smart locker technology to better serve their customers, according to Velocity Smart Technology CEO Anthony Lamoureux.
Lamoureux said that despite being part of a billion-dollar industry, not much has been made of using smart locker technology to help MSPs improve client service level agreements. He said 28 per cent of businesses would consider implementing smart lockers, and yet MSPs have yet to seize this clear competitive advantage.
Smart lockers provide 24/7 access to IT assets and can help to provide a rapid service to end users when an IT asset fails or needs to be taken offline for further investigation. CIOs are being pushed for cost reduction, and cost savings are apparent from the get go when an MSP switches to a smart locker.
