Tollring has been showing off its new analytics suite to BroadSoft partners which includes speech analytics, business performance reporting and dashboards based on SLAs and enhanced customer interaction reporting,and an enhanced service provider management portal.
The outfit claims that the changes will bring in a new level of billing capability, offering enhanced analytics on customers and resellers, and auto-provisioning, capacity planning and product visibility.
Tony Martino, CEO of Tollring says, “We are continually strengthening our team and the evolving our analytics products and services. Every year, we look forward to showcasing our latest enhancements at BroadSoft Connections and this year is no exception. iCall Suite is proven in tier 1 and 2 service providers, built in the cloud, highly demonstrable and scalable, facilitates industry compliance, offers multi-language support for global rollouts and can be embedded in a service provider proposition as a fully white-label offering. Our compelling value proposition to BroadSoft service providers has never been stronger and it continually evolves.”
