Outsourcing king Wipro announced a five-year strategic partnership with Telefónica Germany / O2
As a part of this contract, Wipro will work with Telefónica Germany / O2 and its wider ecosystem to transform its Business Support Systems and associated Quality Assurance to enable better customer experience and growth in the B2B market segment. This Radical IT Transformation (RAITT) programme brings Wipro and Telefónica Germany / O2 together to allow for risk-mitigated self-funded transformation that will benefit both outfits.
The RAITT programme aims to ensure that Telefónica Germany / O2 is well-positioned to modernise and launch a range of new offerings including 5G products and services. As 5G networks and new IoT connectivity solutions start to roll out, this refresh provides not only an essential foundation for the new services but also enables new ways of work at a significantly lower cost of ownership to Telefónica Germany / O2. Wipro will also invest in developing a state-of-the-art digital Business Support platform that will fuel Telefónica Germany’s growth and provide the company with an outcome-based, committed plan.
