Beancounters at Synergy Research said that organisations are demanding more cloud collaboration solutions.
While total on-premise spending saw a decline, there was growth in video conferencing. The largest segments for spend were IP Telephony, video conferencing, on-prem email and content management.
Teams software-as-a-service (SaaS), conferencing SaaS and communications platform-as-a-service (CPaaS) all saw the most growth out of the hosting and cloud segments. As a result of this, Slack, Zoom Twilio and Vonage all now rank in the top ten of collaboration vendors.
