POPX has appointed ServiceNow executive Martin Wood as its new Chief Product Officer.
Wood had been working for ServiceNow for more than 13 years. He finished his work with the now 20,000-strong company as the Director of Product Management for Impact.
While at ServiceNow, Wood was responsible for building and launching product lines, including the ServiceNow HealthScan, a platform review tool. He led the team to analyse millions of health data points to create appropriate scoring mechanisms that produced a multi-million-pound impact.
At POPX, Wood has a focused remit across product and customer outcomes that will refine the POPX offering by continually developing a product strategy and innovation roadmap. He is responsible for customer success and will create a value framework dedicated to helping clients extract the maximum value from their investment in ServiceNow.
Wood said: “My priority has always been to ensure that the customer experience is as good as it can be and that we’re continuously driving better outcomes that translate to real business value. It was immediately clear to me that the team at POPX spoke the same language and shared the same passion and vision. The organisation has been designed to deliver the highest standard of service, facilitated by their agility. This rapid response capability allows for quick decision-making that can disrupt the market.”
POPX CEO Martin Ford said Wood was a pivotal hire for POPX, given his vast experience with ServiceNow, and he brings new knowledge to how customers can outperform their competitors.
“We are lucky to have him and know that our growing client base will welcome his addition to the team. This appointment accelerates our strategy to help tech service providers transform their operations as efficiently, scalable and profitable as possible.”
