Small and medium businesses are suffering wi-fi issues that have the potential to undermine their customer relationships and deny them the chance to retain and grow their user base, according to a new report from Netgear.
Most SMEs realise they need to offer customers access to decent wi-fi huge numbers but are finding the task too tricky. More than 90 percent of UK SMEs had some problem with wi-fi. Those issues included poor coverage, dropped connections and problems with speed. But the majority of SMEs quizzed by the networking vendor (82 percent) viewed it as essential to be able to offer a good wi-fi connection, with half needing it for customer retention.
