Tag: Magic Quadrant

Extreme Networks gets into Gartner’s top band

Posted on July 17, 2018 by - News

gartnerExtreme Networks has been named as a Leader by Gartner in the analyst outfits “Magic Quadrant” for Wired and Wireless LAN Access Infrastructure.

According to Gartner: “A vendor in the Leaders quadrant will have demonstrated an ability to fulfil a broad variety of customer requirements through the breadth of its access layer product family. Leaders will have the ability to shape the market and provide complete and differentiating access layer applications, as well as global service and support. Leaders should have demonstrated the ability to maintain strong relationships with their channels and customers, and have no obvious gaps in their portfolios.”

Prior to 2018, Extreme Networks appeared as a “Visionary” in the Gartner Magic Quadrant for Wired and Wireless LAN Access Infrastructure for three consecutive years.

Since the last report published in 2017, Extreme completed its acquisition of Brocade Communications Systems, Inc.’s data center networking business, its third in a series of acquisitions since October 2016. Extreme also launched its Smart OmniEdge solution comprised of a secure, unified wired/wireless infrastructure and AI-driven management capabilities, accessible through a single pane of glass.

Ed Meyercord, President and CEO, Extreme Networks said that Extreme Networks’ entrance into the Leaders quadrant as a vendor offering wired and wireless LAN access infrastructure was a true milestone.

“To us, it is an honour to be recognised by a source like Gartner in its Magic Quadrant. It is our fifth consecutive year appearing in this reference guide for our customers and partners.”

AI Eptica gets in on Gartner’s magic roundabout

Posted on May 22, 2017 by - News

magic-roundaboutEptica has been included in Gartner “Magic Quadrant for the CRM Customer Engagement Center (CEC)” for the fourth year running.

This is the fourth consecutive year that Eptica has appeared in this Magic Quadrant.

Olivier Njamfa, CEO and co-founder of Eptica said that the digital customer experience market is changing rapidly, driven by the rise of artificial intelligence and increasing consumer demands, and is becoming ever-more central to business success.

“I am therefore very proud that Eptica has retained its position in the Gartner Magic Quadrant for the CRM Customer Engagement Center,” Njamfa said.

According to Gartner, this Magic Quadrant for the CRM Customer Engagement Center examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel.

The functionalities evaluated in this Magic Quadrant include those for knowledge-enabled service resolution, social media/community management and offer management.

Also evaluated are interaction assistance tools and service analytics dashboards. Ideally, the applications should have tools for both agents and customers, and the vendors should have a clear point of view on how to escalate customer support from self-service to human agents and back again, while retaining the context of the interaction for reporting and future customer engagements.

Gartner evaluated vendors on their completeness of vision and ability to pull it off.

Eptica has been pouring cash in to Natural Language Processing (NLP) and linguistics.

“Coupled with our strong, self-learning knowledge management capabilities, this means we are ideally positioned to help brands deliver digital CX across email, chat, social media and self-service, through a single, cloud-based platform, ” Njamfa said.