Tag: Kaseya

RapidFire Tools will continue to be open

Posted on September 7, 2018 by - News

RapidFire Tools will continue to be an open platform despite being bought out by Kaseya

Fred Voccola, Kaseya CEO, insisted that RapidFire Tools will continue to be an open platform and continue to work with other vendors in the MSP community.

“Unlike the business models of some competing providers, users don’t have to worry about RapidFire Tools being exclusive to Kaseya customers. We would never do that to the IT community. Many of our customers use multiple products from other vendors, so to try and lock them in to the Kaseya ecosystem goes against what we stand for.  Our approach has always been to put our customers first and provide them with the best-in-breed solutions they need to run their business.”

Michael Mittel, founder and CEO of RapidFire Tools added that the acquisition will not dampen its current relationships with other IT management platform vendors.

“It cannot be overstated the importance of becoming a part of the Kaseya family, and knowing with confidence that our customers can continue to effectively run their businesses because of Kaseya’s open ecosystem. The RapidFire Tools brand will remain unchanged and our existing customers can rest assured knowing that they will continue to receive the same high calibre products, services, and support.”

Kaseya also announced the launch of Kaseya Compliance Manager (KCM), a product developed by the two companies.

It is billed as an all-in-one solution for both MSPs and internal IT organisations to monitor and manage compliance for all regulations, including GDPR.

Kaseya releases MSPs and MME business tool

Posted on December 15, 2017 by - News

jXupbaWiKaseya is launching a business intelligence and benchmarking tool specifically designed to assist MSPs and MMEs.

Created to ‘ensure the success of its partners’, MSP insights is built on proprietary technical and business data to allows MSPs to quickly and easily benchmark their business metrics against other MSPs in their region. It also allows businesses to analyse new and emerging MSP service offerings, evaluate bundling and pricing strategies, and review detailed technical trends.

Kaseya chief product officer Mike Puglia said: “Our customer-centric mentality is what drives Kaseya to constantly develop new technology, tools and services meant to help our MSP customers grow revenues and earn more market share. Competitive analysis, though extremely important, can be costly and time-intensive. Through our new MSP Insights portal, MSPs can now benchmark their business services and strategies against the wider MSP community. What’s more, Kaseya has done the analysis so our customers can easily access the critical information they need and focus on what is most important, running and expanding their own business.”

The size of the global managed services market is expected to grow from $152.45 billion in 2017 to $257.84 billion by 2022, at a CAGR of 11.1 percent. It is a huge and competitive market. Cost savings were once the primary driver for MSP services. With Kaseya MSP Insights, service providers can quickly benchmark their own list of technology solutions and services against what other providers offer-delivering a huge competitive advantage. Mick Shah, SVP of technical services at a leading MSP, Dataprise, sees tools such as this – that offer insight into competing MSP services – as critical to service providers, Puglia  said.

“The ability to look under the covers, so to speak, at what our competitors are offering customers speaks volumes to our sales team. Kaseya MSP Insights allows us to stay in front of market technology trends and see what new technologies our customers require. This empowers us to continually update the types of technology and services we offer, which directly leads to new business and overall company growth for Dataprise.”

Kaseya scores Irish government investment

Posted on November 16, 2017 by - News

irelandThe Ireland Strategic Investment Fund (ISIF) is to invest £17 million in Kaseya so that the IT management vendor to create 130 jobs in Ireland.

The new jobs will be added to Kaseya’s existing Dublin-based operations, which employs approximately 30 people.

Kaseya is planning to launch a collaboration programme with third-level universities and institutes of technology in Ireland.

Kaseya has been collecting a lot of investment. Lately, the outfit which is majority owned by global software investment fund Insight Venture Partners wants to raise more than €38 million to finance its latest glorious five-year plan.

Fergal McAleavey, head of private equity at ISIF. “It will bring high-quality software jobs and further cement Ireland as the destination of choice for global software companies seeking an EU presence.

“We are confident that Kaseya will deliver a strong commercial return on our investment to complement our economic impact objectives. This transaction further strengthens our excellent relationship with Insight, one of the world’s biggest software investors”, added McAleavey.

Fred Voccola, CEO of Kaseya, said the firm was delighted to continue to grow its Irish presence and to team up with ISIF as an investment partner.

“Ireland is a great place to continue to develop our industry-leading software solutions. Our contribution to Ireland’s vibrant, dynamic software sector will help to bolster the country’s growing reputation as an IT leader while creating significant additional value for our investors”, he added.

MSP market is growing

Posted on January 11, 2017 by - News

growA new survey on MSPs reveals that the market is growing

Bean counters at Kaseya have added up some numbers and devided by their shoe size and reached the conclusion that the number of managed service and players continues to expand with more of the channel increasing their monthly recurring revenues that come through services.

The survey found that 26 per centof respondents now gain more than 16 percent of their revenues from monthly recurring business and there are more close to reaching that level, with 18 percent enjoying 10-15 percent of MRR.

Those leading the market were providing more services to gain a greater share of the customer wallet as well as being in a position to be a trusted supplier of a complete solution, the report found.

MSPs are currently beavering away at delivering network operations centre (NOC) expertise, infrastructure monitoring, backup and DR plus security services.

Apparently those MSPs who can see off security worries from customers by providing two factor authentications are doing better.

The Kaseya survey found that the leading players in the market were offering on average around eight discrete security services. The same was true of those excelling in networking support, with a range of options being made available to users.

Customers placed security as the major challenge for 2017, followed by concerns about the cloud, making it crucial for MSPs to deal with those worries.

Miguel Lopez, svp and general manager for MSP Solutions at Kaseya said that the report’s aim was to help all MSPs unlock their potential, and to arm them with the knowledge they need to better succeed.

“Our annual MSP pricing survey is a critical tool that helps the MSP community keep a pulse on this thriving industry. It answers important questions of ‘how’ and ‘why’ certain MSPs are succeeding, and what others can do to achieve the same level of success,” he said.