Tag: highstreet stores

Towns look to NFC to attract high street shoppers

google-walletHigh street shops are under a lot of pressure from tech savvier e-commerce outfits, but a group of town and city managers believes they can help reverse the trend by enlisting the help of NFC technology.

It is not a case of fighting fire with fire, though.

The Association of Town and City Management (ATCM), which represents close to seven hundred shopping locations, has teamed up with NFC loyalty programme supplier MoLo Rewards. They aim to enhance the town centre offer by integrating NFC support in a more traditional setting.

The goal is to provide local, independent shops some of the same capabilities used by major retail players, allowing them to compete with internet based competitors. The programme offers establishments in town centres to better integrate their services, combine reward programmes with free parking , access to leisure centres or events.

ATCM manager Guy Douglas told NFC World that the association decided to use MoLo’s approach after the outfit made the case for NFC and elaborated its ideas.

“It just made sense to us,” he said. “A town and city centre is only vibrant and thriving if people find a reason to go there. NFC is a way of delivering an enhanced town centre offer, which can only be a good thing especially when the high street is hugely challenged by e-commerce.”

ATCM chief exec Martin Blackwell said the association will use its two decades worth of experience to enhance the high street shopping experience, with support from MoLo Rewards. He added that the association is organising meeting with mobile network operators, card issuers and retail groups in an effort to shape the adoption of NFC technology.

ATCM and MoLo believe they could bring their integrated NFC system to town and city centres later this year.

Empty stores make themselves known on the highstreet

highstreetEmpty shops still continue to plague the high street and recent administrations could mean an increase in vacant stores, a report has found.

According to the Local Data Company (LDC) the percentage of empty shops in the country’s 650 most popular high streets nationally hit 14.2 percent in December. That is roughly 35,500 vacant properties.

It was a sorrier story in shopping centres with the company claiming the empty shop  figure rose to 15.6 percent.

However, Clive Longbottom, a retail analyst at Quocirca warned that the figure could be much higher than the report said.

“A lot of the occupancy levels over the December period will have been temporary, with Xmas card and trash gift stores taking a one-month tenancy to shift stuff as quickly as they can, ” he told ChannelEye. “You also have new ideas being tried – is the “play a piano” store, where a piano has been put into an empty shop and anyone can go in and play it, an occupied store, or is it an unoccupied store that just happens to be used for something else?”

“Is the move away from the shopping malls to the high street one based on rates on the high street being lower, landlords being hungrier for cash and lowering rents, an artifact of shorter rental periods, or a sign that councils have more control over the high street and trying to do the Mary Portas stuff over a short period of time?”

LDC shared similar concerns claiming that as a result of top chains, including Blockbuster, HMV and Republic, going to high street heaven, this figure could rise to around one in six – or 17 percent – of stores being empty later this year.

Longbottom added: “The only way that we will see a true picture is to take a longer term view. The general view of the retail market at the moment is that we can expect to see a lot more failures over the coming months.

“There is not the capacity to replace all the Comets, Jessops, JJBs, HMVs, Blockbusters and so on that are disappearing,” Longbottom said. “A few will go to others as some of the Blockbusters stores have been taken by Morrisons, but overall, we can expect the longer term view to be more empty premises, more boarded up shops, a less appealing look to the retail centres of the UK.”

LDC said the vacancies had also been brought about by the growth of retail parks and the growth of online shopping. A lack of consumer spending was also blamed for the demise.

However, it seems the loyalties of the public are more on the side of the small shop – with the report suggesting Britain favours independent retailers rather than chains.

John Lewis culls managers to focus on online

axeJohn Lewis has become the latest company to wield the axe, announcing that it will be slashing 325 department manager jobs in a bid to focus more on its online growth.

The company, which was hailed by the government as a model of “responsible capitalism” for the whole economy, has made the decision to chop these jobs as it moves to focus on it its online offerings.

It has set up its Retail Revolution’ plan in a bid to ensure it stays ahead of the game and doesn’t end up in the same black administration hole as some of its competitors.

However, this won’t be any consolation to the staff who are set to lose their jobs, in the biggest cut made by the retailer since 2009 when it culled 700 call staff jobs.

Each John Lewis has about 10 department store managers looking after sections such as womenswear, beauty or furnishings. In a bid to cut costs John Lewis is planning to replace these with one or two more senior managers in 28 of its 40 stores.

They have given those in question a month to put their views and proposals forward as to why they should remain at the company before a  90-day constitution in March.

Last month the company hinted that online was where it wanted to be, appointing Mark Lewis as online director. It said at the time it hoped that Mark, who had previously been CEO at Collect+ and spent six years at eBay in roles including UK managing director and European marketplaces director, would continue the growth and development of its online business.

High Street misses out on maternity fashion buzz

bumpHigh Street stores are reluctant to stock maternity clothes because they fear there will be too much training involved, a retail analyst has suggested.

However a fashion expert, who writes for maternity fashion site Does My Bump Look Good in This?, has disagreed, claiming stores are missing out on a huge demand in the market.

Maternity fashion has become increasingly popular over the past few years, with expectant women, especially those in the business world, relying on this line to keep their style from the first stages of their pregnancy to the very end.

“It’s no longer about tracksuit bottoms and leggings,” a fashion expert pointed out.

“Women want to embrace the latest styles, and stay on-trend through the nine months, and maternity lines are great for doing this,” she added.

However, retailers have been slow to offer this on the shop floor, with small ranges only offered in large flagship stores, which many people are unable to easily get to.

And although there is an abundance of maternity fashion online, it can often be hard for pregnant women to order clothes over the net as a result of their changing figures.

“The high street is missing out on a huge boat,” the fashion expert pointed out.

“Pregnant women want to be able to try before they buy, especially when it comes to jeans and dresses, by not offering these ranges in many stores, retailers are alienating customers wishing to spend, on what is essentially a new wardrobe.”

Clive Longbottom, an analyst at Quocirca, however, had a different view claiming the demand wasn’t there with women only looking to purchase maternity wear later on in their pregnancy.

“[Women who] have gone through pregnancy will use standard clothes for as long as possible, maybe moving from a 12 to a 14 (well, a dress size or two) during the first four or five months and only then look to maternity wear as a move further up would result in badly fitting clothes,” he said.

“I think the majority will then go through a period of still wanting to look good – but towards the end (say, seven months on), comfort becomes the major concern, so elasticated waists and blouses that can billow a little may be OK for many.”

He said  this left the main high street shops with a problem as they would then have to come up with a set of designs that fitted in with their standard seasonal offering for a group that was only a small part of a small part of their target audience – those who were more than four or five months pregnant but less than seven months pregnant – in lots of different sizes.

He also pointed out that staff would have to be trained to deal with the needs that a pregnant person has in making sure that things were not too tight.

“Overall, a lot of cost for little return,” he said.

“Leaving it to Mothercare and other specialist stores where women can go, be amongst others in the same position and who will give more balanced judgments than “you still look fat in that”,” would work better he added.

However, the fashion expert disagreed, claiming maternity fashion was no different to other ranges stocked.

“There’s tall, plus size and petite ranges in high street stores, and you don’t see trained staff around for those.

“Maternity is, in my view, just another range. Pregnant women don’t lose their sense of style just because they are having a baby. They don’t need a trained staff member to advise them, they just need a range they can wear, and style themselves.

“The problem is that in so many stores there isn’t this choice, which means women have to try and shop off the rack- this is more likely to warrant trained staff,” she added.