European hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) market will experience slower-than-anticipated growth in terms of both users and revenue in 2020 and 2021 due to churn in the installed base and reduced new user acquisitions, according to a report penned by Frost & Sullivan.
The report with the catchy title Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026, finds that the market will bounce back in 2022 and maintain a steady trajectory until 2026. The market is estimated to double in terms of provider revenue from 2019 to 2026, with installed users reaching 76.3 million by the end of the forecast period.
