Analysts working for the prediction and divination department at Gartner group are predicting that infrastructure providers should be raking in cash and need to look beyond the edge to make even more.
Big G said that many think that that edge computing was the place to focus, but they need to look a bit further.
While Gartner is not disputing that the edge is essential but is warning infrastructure providers that they need to keep following the demands for customers to deliver ‘digital touchpoint services’.
The analyst house defines a digital touchpoint as being any interaction with a digital device, product or service. An example would be a question and answer session with a chatbot or communication with a fitness tracker.
