Tag: Datto

Kaseya explains what keeps MSPs up at night

Posted on November 15, 2023 by - News

Security outfit Kaseya released its third annual Datto Global State of the MSP: Trends and Forecasts for 2024 Report, which surveyed 1,575 MSPs worldwide about what keeps them up at night.

The survey provides an in-depth look at the current state of the MSP market, demonstrating the critical role MSPs play in the overall success of small and mid-size businesses, how the landscape has evolved and what the industry can expect in the coming year.

Kaseya’s SVP of Product Marketing, Holly Pateman said that MSPs have been the unsung heroes of tech, this year’s survey results.

“With revenues and competition on the rise, and a focus on the need for a superior customer experience, MSPs have a front row seat to what makes their customers successful. As a result, these MSPs have a clear view into what keeps a major cornerstone of our economy – small and midsize businesses – running.”

Kaseya expands dis and Datto

Posted on March 7, 2023 by - News

Kaseya has expanded its Kaseya + Datto Global Partner Programme and jacked up investment in channel partners through doubled marketing development funds (MDF) and establishing a larger team dedicated to the channel.

Kaseya Executive Vice President of Channel at Dan Tomaszewski said the aim was to promote growth.

“With the executives running this program now, we bring the experience of having been MSPs,” he noted. “We’ve been there, we know what’s going on, and all my friends are still MSPs.”

SMBs are much more aware of cyber threats

Posted on January 18, 2023 by - News

A report from security outfit Datto shows that SMBs are aware of increasing cyber threats, allocating resources, and investing in network and cloud security.

Datto’s  2022 State of Ransomware report surveyed nearly 3,000 IT professionals in small to medium-sized businesses across eight countries (the United Kingdom, the United States, Canada, Germany, the Netherlands, Australia, New Zealand, and Singapore).

The report said that about a fifth of the IT budget is dedicated to security, and many are seeing increased budgets, with 47 per cent of SMBs planning to invest in network security in the next year.

MSPs fear tough competition

Posted on November 4, 2022 by - News

The latest Datto report into the state of MSPs has found that they are very worried about competition.

MSPs are seeing signs and portents about profitability and revenues that vex those with channel partners.

All this fear is countered by the fact that MSPs also think it is a great time to be an MSP, the report said.

Top areas where MSPs had invested included cloud-based infrastructure and management, office productivity software, and business continuity and disaster recovery (BCDR).

There were signs that demand for break-fix was also increasing as customers looked to partners as a source of help to make existing technology work, rather than opting for a fresh vendor.

Kaseya abandons auto-renewal

Posted on August 11, 2022 by - News

Software giant Kaseya has made changes to its auto-renewal policy after its partners said the method was pants.

Kaseya president and chief customer officer C.J. Wimley posted a note on the company blog and said all auto-renew agreements will be renewed at the same number of months as the previous agreement.

“In order to address some of the mechanics of the process while ensuring that the two core elements [lowest possible price and not discontinuing service] are maintained, moving forward the following adjustments are being made”, Wimley wrote.

Kaseya denies claims by Datto founder that employees will lose benefits and see layoffs

Posted on July 14, 2022 by - News

Kaseya has denied that there will be changes to Datto employee benefits after the MSP’s founder ranted about the $6.2 billion acquisition on the interwebs.

Austin McChord accused Kaseya of “snuffing the flame” of Datto’s culture and was reducing maternity/paternity leave and paid time off as well as not treating “the office as a hub for community anymore”.

Kaseya confirmed it had completed its acquisition of Datto two weeks ago, but McChord spoke out after claiming that “many current members of the Datto team have reached out deeply dismayed”.

“There is a concern that the current trajectory from Datto’s new owners will snuff the flame that makes Datto a place to come ‘Do your life’s work'”, he wrote.

Datto ain’t dead yet

Posted on May 9, 2022 by - News

Kaseya has told its partners that the Datto brand “is going nowhere” even if it has been acquired.

The Miami-based software giant MSP acquired Datto in April, with the deal expected to close in the second half of 2022.

Kaseya Fred Voccola said the absence of information about the merger could cause fear, doubt and uncertainty, but his plan was to “embrace Datto’s culture” instead of changing the brand.

He pointed out that the company had made 12 acquisitions over the last seven years and each time, it has followed a playbook that allows us to keep the culture and bring the good things from that company into us.

Voccola added that Kaseya plans to make the Datto brand “better” and sought to assure its partners over the move.

He said there were going to be no changes to commercial terms, or changes to products, or the name, culture, or support.

The deal will see partners given more options and the playbook should not change.

 

Kaseya buys a bit of dis and all of Datto

Posted on April 12, 2022 by - News

Kaseya has acquired MSP service provider Datto in a deal valued at $6.2 billion.

Datto stockholders will receive $35.50 per share, valuing the MSP vendor at $6.2bn. The offer is a 52 percent premium on Datto’s unaffected stock price of $23.37 as of March 16 2022, and a 48 percent premium on the unaffected 30-day volume-weighted average price of Datto stock leading up to 16 March 2022.

Datto will be de-listed from the New York Stock Exchange once the transaction has completed. Datto raised $594 million in its IPO on the New York Stock Exchange in October 2020, reaching a valuation of $4 billion.

Datto takes time over Infocyte integration

Posted on January 28, 2022 by - News

Datto said it is taking its time merging its newly acquired security outfit Infocyte into its operations.

Datto said it will be taking on all of Infocyte’s 27 employees and is “taking its time” with the integration of Infocyte’s technology into its own stack.

A number of Infocyte’s services are still in the market and Datto CEO Tim Weller said that other technology will start to be integrated into products that sit on top of Datto Remote Monitoring and Management (RMM) in the second half of this year.

Datto snaps up Infocyte

Posted on January 21, 2022 by - News

Cybersecurity software firm Datto has announced that it has bought threat detection and response company Infocyte.

Datto, which provides cloud-based software and security solutions for MSPs, says the acquisition will enhance its security capabilities that “protect, detect and respond to cyberthreats found within endpoints and cloud environments”.

Datto CEO Tim Weller said: “Datto has always focused on enabling its MSP partners to secure the digital assets – both applications and data – of their small and medium business (SMB) clients.

Datto releases two new cloud-based security offerings

Posted on October 14, 2021 by - News, Products

Datto has kicked off its DattoCon NOW, MSP-centric event, with the launch of two new cloud-based security offerings — Datto SaaS Defense and Datto Continuity for Microsoft Azure.

The virtual DattoCon attracted more than 6,000 registrants from 69 countries who provide technology services and support for small and medium businesses (SMBs) worldwide.

Datto CEO Tim Weller said the value of companies increasingly lies in their digital assets — both applications and data — and those assets are moving to remote and cloud environments, which means a rapid growth in attack vectors.

“Securing the digital assets of their clients is the primary mission of MSPs. The new world of work brings complexity which creates massive MSP opportunities.”

More than half of MSP clients are on the cloud

Posted on October 4, 2021 by - News

A global survey of 1,884 MSPs conducted by Strategy Analytics on behalf of Datto, finds half of MSPs reporting their clients now have 50 percent to 75 percent of workloads in the cloud.

Another nearly 20 percent report clients have 25 percent to 50 per ent of their workload running in the cloud.

At the same time, 99 percent of respondents report they also offer managed security services. Those services are being provided by hiring dedicated cybersecurity personnel in addition to reselling services provided by other MSPs or services provided by security vendors.

Interest in MSP model growing

Posted on August 6, 2021 by - News

Datto’s latest Global State of the MSP report says that interest across the channel in the managed service model has continued to rise with the coronavirus pandemic only accelerating the trend.

Datto thinks that MSPs are becoming the dominant channel delivery model.

The firm found there was plenty of poitivity among UK managed service providers (MSPs), with 98  per cent thinking “it is good to be MSP right now” and 81 percent reporting that they came through the pandemic with revenues either unchanged or improved.

More than 97 percent of UK MSPs that expected revenues to increase over the next three years.

When it came to hunting out the potential problems, Datto found that revenue growth, competition and profitability were all issues that caused concern for MSPs.

MSPs feel more cheery about the future

Posted on July 26, 2021 by - News

Happy man portrait

Datto’s latest Global State of the MSP Report has found that that the mood among UK managed service providers is pretty positive.

The report found that 98 percent agreeing that now is a good time to be an MSP and 81 percent reporting that they came through the pandemic with revenues either unchanged or improved.

More than 97 percent of UK MSPs expect revenues to increase over the next three years.

Datto found that revenue growth, competition and profitability were all issues that caused concern for MSPs with security being the main issue.

The impact of the pandemic could have changed views of the cloud, with 58 percent of UK respondents indicating that their customers now have between 50 percent and 75 percent of their workloads in the cloud.

MSPs who support SMEs with Datto tools see more growth – claim

Posted on April 15, 2021 by - News

A Forrester Consulting report, commissioned by Datto, claims that MSPs which use its tools to support small and medium-sized enterprises (SMEs) enjoyed an average of more than $100,000 in business growth annually.

Forrester found that those using the range of tools Datto provides, including PSA and RMM, delivered approximately $792,000 in benefits, including 50 per cent improved productivity on work orders, and a reduction of 90 percent in downtime incidents.

Obviously, another thing in the report that atto is keen to highlight is the average return on investment (ROI) of 256 percent in a three-year period, with the platform paying for itself in less than six months.