Essex’s most vulnerable residents now have dedicated access to support during the COVID-19 crisis, following the design and build of a virtual contact centre in just seven days. Cinos, a specialist provider of integrated audio-visual and communication solutions, Tiger, a specialist unified communications (UC) data analytics company, Provide CIC and Essex County Council have worked together to create the Essex Welfare Service.
The Essex Welfare Service has been set up to support the most vulnerable people across Essex. It will offer a single point of contact for welfare services – allowing Provide CIC to coordinate efforts with the council, voluntary organisations and charities.
Having already enlisted Cinos’ expertise on previous telephony and contact centre projects, and currently using the Tiger software, Ken Ngai, Technology Operations Manager at Provide CIC explains that the new cloud-based contact centre solution was deployed in just a week, with Cinos donating their professional services, and Tiger offering their software, both free of charge.
