Tag: ContactEngine

ContactEngine, the conversational AI technology used by large corporations to automate customer communications, together with BT’s Enterprise business, has won a gong in the category of ‘Use of Technology’ at the UK Customer Experience Awards 2019.

The award recognises the success of BT’s ‘Brilliant Installations’ initiative, whereby its Enterprise unit implemented ContactEngine conversations across broadband and landline customer services in order to deliver a ‘brilliant customer experience’.

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ContactEngine has named James Walker as its new Chief Customer Officer (CCO) to lead the end-to-end commercial and service relationship for ContactEngine’s new and existing customers across EMEA (Europe, the Middle East and Africa).

Before joining ContactEngine, Walker worked in various executive leadership roles, including as Director of Strategic Clients and Director of Business Customer Services at Openreach, and Client General Manager at BT Global Services. Read more…