A SolarWinds MSP study shows that most of them have held their staffing at pre-pandemic levels
The report with the catchy title “ Covid-19: Impact and response” said that 59 percent of managed service players have applied for government financial relief programmes, but at the same time, 80 percent have held their staffing levels at pre-pandemic levels.
The firm surveyed MSPs across Europe, North America, Australia and New Zealand to find out not only how the last few months have been, but what their plans are for the future.
The majority (66 percent ) said they had gone the extra mile for customers during COVID-19, with many offering delayed payments, temporary discounts and some going as far as to reduce the services offered to match shrinking user budgets.
