Cloud-based Cirrus Response showcasing three new and upgraded products at Call & Contact Centre Expo designed to automate, streamline and enhance the customer experience.
The solutions on display include CirrusTranslate, an upgraded version of Cirrus Conversational AI (CAI) and integration with WhatsApp. All enable enterprise contact centres to manage better and filter calls to improve agent performance and to provide a more engaging experience for the customer.
CirrusTranslate provides an option for customers to select the language of their choice and hear on-the-fly translation which replicates having a human translator on the call. Software-based translation, available 24/7 with no need to book in advance, is more cost effective than having a team of human translators and provides businesses with the ideal way to expand into overseas markets while keeping costs low. The new service is launched with 15 languages initially, which include Russian, Japanese, Chinese Mandarin and a wide range of European languages. New languages can be added by arrangement.
