Macro 4, a division of UNICOM Global, and Charta Porta, a value-added consultancy which specialises in document automation technologies has signed a deal which marries AI-driven Natural Language Processing (NLP) with Macro 4’s enterprise information management (EIM) suite.
The idea is to create an automated answer to handling the influx of inbound email, SMS, social media and other digital correspondence that overwhelms many businesses.
Macro 4 thinks that by automating slow, manual processing, the solution can supercharge response rates, boost customer service and enhance the customer experience while driving back-office efficiencies. Personal or sensitive data within inbound correspondence is automatically identified, allowing the correct retention, security and access rights to be applied to individual messages, complete with data redaction, in line with data privacy regulations.
